Cannot print duplex from Word

Our office has a Ricoh Aficio MP C3002 printer on the office LAN. Everyone in the office is using the same PLC5 driver. One person can print duplex from everything (PDF, browser, etc.) except in Word 2010 even if she specified duplex mode in the printer setup from Word. Since she can print duplex in other applications I think it's not a problem with the driver, but must be something in Word. Any ideas?
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jmarkfoleyAsked:
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jmarkfoleyConnect With a Mentor Author Commented:
The printer default for this user's printer had non-duplex set. This was able to be overridden to duplex by all Office 2010 program, and 3rd party programs (e.g. Foxit), except for Word -- as described above. I set the printer default to duplex and Word was then able to print duplex. In addition, from Word, I could then select non-duplex and it would then print non-duplex. So, the work-around was simple to set the printer's default to duplex. Word could then print duplex or not. With the printer default set at non-duplex, Word could NOT print duplex. Go figure!
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PerarduaadastraCommented:
Ricoh driver settings can be inconsistent and confusing. You're probably going to have to trawl in excruciating detail through the settings of the user enjoying full functionality and compare them with those of the users who aren't.

It's a while since I had a Ricoh but I do remember that it was a pain to get it set up the way I wanted, though to be fair the print quality was excellent.
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jmarkfoleyAuthor Commented:
I've looked through the settings and will do so again. The printer default is duplex. All other Office programs can print duplex, just not Word. I'll check Word settings, but as I recall all such settings are set AFTER selecting the printer and then selection options such as duplex. When printing from Word, only, this setting is ignored. Or rather, it ALWAYS overrides the printer default setting to single-sided.

I've reinstalled the printer driver. In fact. I've installed a different driver. Hasn't helped.
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PerarduaadastraCommented:
Are you setting it up via the control panel or through the web interface?
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jmarkfoleyAuthor Commented:
It's Windows 7 - using Devices and Printers > Add Printer, to install the driver. When printing from Word I'm using Word's printer setup to change duplex/single-sided mode.
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jmarkfoleyAuthor Commented:
I figured out a solution. Sorry, if there's a way to award points to helpful participants I know not what it is since the EE "update".
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