Can't insert % symbol in Excel 2016

Hi

A user suddenly can't write the % symbol when entering text in a cell in Excel 2016 under Windows 7

Any ideas what might be causing this ?

thanks
yann
Yann ShukorOwnerAsked:
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Darrell PorterEnterprise Business Process ArchitectCommented:
Check to ensure there is no formatting on the worksheet which would prevent the "%" sign from being typed.
Create a new workbook and determine if you can enter a "%" symbol within a cell by type '23%' in cell A1.  If you can, the workbook in which you cannot probably has a formatting issue or cell protection of some sort.
When the user attempts to enter a '%' symbol, do they receive an error?
Yann ShukorOwnerAuthor Commented:
Thanks Darrell
I tried it on a new blank worksheet without success
No error
Darrell PorterEnterprise Business Process ArchitectCommented:
Not trying to be a smartaleck here...

can you copy and paste the

23%

into a cell?
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Yann ShukorOwnerAuthor Commented:
yep, that worked
AlanConsultantCommented:
Hi,

Not meaning to be too basic, but trying to narrow this down:

1) Can they type % into, say, Word (or any other application than Excel 2016)?  If not, then try replacing their keyboard.

2) Can they type all other symbols into Excel 2016 such as ! @ # $ ^ & without any issues?

3) Did this just start happening, and if so, has anything changed (apart from this) between it working and now?


Suggestion:  You could just try doing an Office Repair.  No particular reason to think that will work, but no harm in trying.


Alan.
Yann ShukorOwnerAuthor Commented:
Tried with Word : same result, can't type the % symbol
It isn't a physical keyboard issue because I'm connected to the PC via Teamviewer
Tried to repair Office, Quick and Online : no improvement
Yes, other characters work fine
Even the onscreen keyboard is unable insert the % or ù (it's lower case counterpart)
I didn't mention that this is a french Windows 7 (AZERTY) with Bulgarian and Russian MS-Office language plugins
If however I type Alt + 37 then the percent symbol appears on the screen

Same thing anywhere in Windows e.g. notepad, so it isn't an MS-Office issue, but Windows issue

This key (%/ù) works fine with US keyboard layout, therefore I might have narrowed it down to the
French (AZERTY) keyboard layout as the source of our problem  

Removed the french keyboard support, rebooted, then added french keyboard support again and tested the key : issue remains unresolved
nobusCommented:
is the problem recent?   then a system restore to such date can help you
Yann ShukorOwnerAuthor Commented:
Yes this is a recent issue
I contacted Microsoft support this morning (chat) and they indicated that it would be necessary to reinstall a driver
The support person offered to help me out via a remote access but I had to cut this attempt short because the person was taking forever to handle this this update...the user had arrived and was waiting to use her PC
AlanConsultantCommented:
Hi Yann,

I'm not sure why Microsoft would think this is a driver issue - nothing above that you have set out says that to me?  What was the reasoning behind that?

What happened why you tried the system restore as was suggested above?

Thanks,

Alan.

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AlanConsultantCommented:
Not sure that my answer should be the best one - happy to continue trying to help resolve the problem though.
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