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Microsoft Office 2016 will not stay activated.
Hello Everyone,
I just purchased a new laptop for a user. I installed Microsoft office 2016 with our volume license key, but I am having a hard time activating the license. After I put in the license key, it still says I need to activate. I did some research and ran the Microsoft office clean up tool. I then reinstalled office 2016 standard and the license activated. Then the next day, I get the message to activate the license. I have called both the pc manufacturer and Microsoft and no one is able to help me.
Does anyone know why my office 2016 standard will not stay activated?
Thanks,
Bill
I just purchased a new laptop for a user. I installed Microsoft office 2016 with our volume license key, but I am having a hard time activating the license. After I put in the license key, it still says I need to activate. I did some research and ran the Microsoft office clean up tool. I then reinstalled office 2016 standard and the license activated. Then the next day, I get the message to activate the license. I have called both the pc manufacturer and Microsoft and no one is able to help me.
Does anyone know why my office 2016 standard will not stay activated?
Thanks,
Bill
Microsoft OfficePC
Last Comment
John
Did the laptop come with a different version of Office installed as a trial version?
ASKER
Yes, this is a lenovo laptop that had a trial office 365. I completely removed the trial and also ran a tool from Microsoft that removes all remnants of any remaining office installation. I then reinstalled office 2016 and was able to activate it. Two days later, it is asking me to activate again. I tried this about three times and it always ends up with the activate message.
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ASKER
Thanks!
You are very welcome and I was happy to help.