Mac book air frozen on background

I have a MacBook Air after trying to change the name of my MacBook it said I must restart Mac in order to save changes. After restarting my Mac was stuck on the background imagine and the only think visible is the cursor with is sometimes loading and others it's the pointer. The Apple logo is not visible nor are any of the apps.
Katy LarrssonAsked:
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Martin MillerCTOCommented:
Katy, This does not sound very fun to deal with :-(  I have dealt with similar in the past.

Can you try the following:

  • Power OFF the Macbook with the switch
  • Power ON
  • WORKING ?  if not try this process a couple more times, you might get lucky and it recovers on it' own :-)

If you are still lockup, you can try a recovery or alternative. The link below, scan through before starting. Note a trip to the Apple Store is worthy if under AppleCare.
Reset the SMC, then reset the PRAM first to see if it fixes it.

Reset the SMC
Turn off the Macbook Air.
Plug in Power
Press and hold the left shift control option keys then press and hold the power button.

To reset the PRAM
Turn on the power, then immediately press and hold command option p r
Keep holding the 4 keys until you hear the Mac chime 3 times to fully reset the PRAM.

If those don't work, then we'll work on the next steps.

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nappy_dThere are a 1000 ways to skin the technology cat.Commented:
You can also try booting in safe boot mode.

Reboot while holding he shift key till you see the login window.

Release shift key to login and troubleshoot further.
Martin MillerCTOCommented:
Is this ok to close ?
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