Outlook 2016 automatically routing incoming messages to a folder, not to the inbox, if the messages are responses to a message in that folder.

Migrated SBS 2011 to Server 2016, on-premises Exchange 2106. Reconnected client PCs, Outlook 2016 in use for some time.  All looks well, BUT:

System admin account sees Public Folders, content as migrated from SBS 2011, but other user accounts do not.  How do I fix this?

Outlook behaves differently, this scenario: We have a routine where, if a user receives a message which is specifically personal or private, they move it to an appropriate folder. When they reply to the message, with the previous system, any expected reply came back to the Inbox. With the new system, with no change to settings on the client PC, the reply comes back directly to the private folder, with no indication that it has arrived, other than the ‘unread records’ number going up.  This is unworkable - how do we restore the 'old' behaviour?
Frank KayAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

challa ashokkumarDesktop SpecialistCommented:
How does it work on webmail? Please check once behavior in webmail. If it works as expected in webmail, you can delete outlook appdata files and current user registry.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
viktor grantExchange ServersCommented:
HI Frank,

Where are admin account located in SBS or Exchange 2016?

You need to check if only migrated users are able to see public folders or users located in SBS.

Cheers
Viktor
viktor grantExchange ServersCommented:
No more replies from the author..enough information to confirm that the issue is solved
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.