Can't Keep Office 2016 Activated

I recently bought about a dozen Dell laptops that came with an Office 2016 trial.  I have a volume license agreement with Microsoft so I chose to uninstall the trial and install our company's copy of Office 2016.  the trial uninstalls without issue.  our copy of Office 2016 installs without issue, including accepting the product key.  the activation notification goes away (and shows the software as activated) but then reappears either after closing and reopening any Office program or after Office updates run on the computer.  I have manually uninstalled the trial and my copy of Office as well as run the "remove all versions of Office" program that Microsoft provides on their site.  nothing will prevent the activation request from returning at some point.  what can I do to ensure the trial version is completely removed from these machines before I re-install my copy of Office?
Keith SchroederIT DirectorAsked:
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JohnBusiness Consultant (Owner)Commented:
The version Dell offers is different than your Volume License. That is why the activation issues.

Contact Dell Support and see if they can fix it:

(a) Provide a fix.
(b) Send you a new image without Office.  (and then reimage the machines).

I know we purchase Lenovo machines with no Office Trial installed. Then no issue with our own Office VL activation.
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Keith SchroederIT DirectorAuthor Commented:
I called them on an unrelated subject when I first got these and asked about this particular issue.  They pretty much told me that since we didn't activate the provided software or since it wasn't an issue with an item I purchased from them, they could not assist me with this issue.  Also, I need to get the current laptop I am working on out the door ASAP so I have no time to wait for an image to be sent to me.
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JohnBusiness Consultant (Owner)Commented:
Try this cleanup article for Office Click to Run removal.

https://social.technet.microsoft.com/Forums/ie/en-US/c82f8ba2-d84a-4167-9117-d650a1899bb0/unable-to-uninstall-clicktorun?forum=officesetupdeployprevious

I know it says Office 2010 but there was no Click to Run with Office 2010.

See if any piece of it helps you remove Office Trial
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Shaun VermaakTechnical SpecialistCommented:
Did you try the command line activation of office? Try this VBS from the Office folder
ospp.vbs

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Zmi nazimCommented:
the Microsoft Office 2016/365 license included with your system must be redeemed and activated before (re)installing Windows on your system.
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pgm554Commented:
This a mak key or kms?
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JohnBusiness Consultant (Owner)Commented:
I have not heard that.  Do you have a Dell reference for that. It is just a Trial and should be removable. Activating it means paying for it.
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Keith SchroederIT DirectorAuthor Commented:
I do not see ospp.vbs  in either of the office folders.  I am not re-installing Windows.
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Keith SchroederIT DirectorAuthor Commented:
mak or kms key?  Where would I find that?  Would I see that designation in my volume licensing info?
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Keith SchroederIT DirectorAuthor Commented:
the Dell techs suggestion was to uninstall it by normal means (right clicking each Office program and choosing Uninstall).  I asked about deleting folders and making changes to registry.  I told him I had already uninstalled Office by going that route.  He said he knew of no such additional fixes.
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Keith SchroederIT DirectorAuthor Commented:
from the description in the link I would say they are MAK keys.  each Microsoft key is good for 50 installs via my volume licensing.  also, I realize that the install provided by Dell is different in some way than my option even though they are both Office 2016.  my current work around is to install Office 2013 instead but it is a waste of the 2016 licenses I purchased more recently.
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pgm554Commented:
I've seen instances where if you don't do a run as admin when activating the key,it really doesn't activate and goes into trial mode.
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Keith SchroederIT DirectorAuthor Commented:
i am the admin and am logged in as one
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pgm554Commented:
from a M$ thread
 



Method 1

Start an Office application as administrator following steps mentioned below, activate the Office suite, then close and re-open the Office application and verify the result.

a) Browse to the following location:
C:\Program Files or Programs Files (X86)\Microsoft Office\Office15 or C:\Program Files\Microsoft Office 15\root\Office15

b) Right click on Excel, WinWord or PowerPoint and select ‘Run as administrator’, activate the Office suite, then close and re-open the Office application.

Method 2
a) Manually delete the Office installation files from your computer following instructions mentioned in the article below.
http://support.microsoft.com/kb/2739501(Manual steps for uninstalling Office suite).


IMPORTANT: Ensure to back up complete registry following steps mentioned in the article below as manual uninstallation involves in deleting the registry entries.
http://support.microsoft.com/kb/322756


b) Create a new Windows user account, start the computer in the new user account, then try installing and activating the Office suite and verify the result.

Refer to the following link for instructions on how to create a new Windows user account.
http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-7
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pgm554Commented:
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Keith SchroederIT DirectorAuthor Commented:
The Office 2016 installed on these computers does not show up in Add/Remove Programs.  You have to individually right click on each Office app and Uninstall.  I have also tried the MS Fix  It tool.  It seems to work but after  a couple of reboots, Office is back in a deactivated state.  I ended up installing Office 2013 due to time constraints.  Will have to wait until the next batch of new Dells comes in to try pgm554's suggestions.
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Indrek SarapuuCommented:
Same problem with new Lenovo laptops. Only solution is install new windows from another media (delete all partitions etc)..
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Shaun VermaakTechnical SpecialistCommented:
ospp.vbs path is
64-bit edition: %installdir%\Program Files\Microsoft Office\Office16\
32-bit edition: %installdir%\Program Files (x86)\Microsoft Office\Office16\
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Keith SchroederIT DirectorAuthor Commented:
Will have to wait until the next batch of new Dells comes in to try pgm554's suggestions.
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Safford JonesCommented:
I'm wondering if anyone has an easy answer for me which I can't seem to find.

We just got 4 new PC's with Office 2016, it seems that in order to activate Office 2016 it is necessary to have a Microsoft account.

Is there a way around this?

Office 2013 worked without a sign in.

Is this the shape of things to come? Does it lock the installation to a single user? what if it is a shared PC?
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JohnBusiness Consultant (Owner)Commented:
Order the machines without Office and you will not have this issue
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