Why are the old images showing up on our webserver?

Greetings!  I'm having a hard time figuring out why the images stored on our webserver hosted by NetSol
are showing differently to others on the internet v.s. us, unless we clear our browser cache on our computers.
The images shouldn't be different because we are accessing the webserver hosted by NetSol
just like anyone else across the internet.

And, this is how it is behaving in detail. When others on the web are viewing our website,
the old image is shown to them, but when we are viewing our website from our computers at work,
the new image is shown to us. And I can confirm that others on the web are seeing the old image because
when I access our website using my cell phone via 4G network, I can see the old image just like them.

Our Web Designer says he uses "layers" for images instead of replacing the old photo with the new photo in Adobe Muse
when he updates the images on our website.

Thank you for your time and assistance.
COCO3515Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Julian HansenCommented:
Links would be a great help with a question like this.
1
Dave BaldwinFixer of ProblemsCommented:
unless we clear our browser cache on our computers
That is usually the key.  This is a well known problem with all browsers.  They 'cache' content so they can load it locally instead of from the server in order to speed up page loading.  Once it is cached in a browser, it will show that content until the cache expires.  Except for clearing the cache or forcing a reload from the server, there is nothing you can do about it.  You are not allowed to force changes in a user's browser.
0
Lucas BishopClick TrackerCommented:
There are a lot of reasons this could be happening.

Maybe you viewed the new version of the site at your office (which cached the new images in your browser), then your developer accidentally published an old version afterwards.

Maybe there is a script that is loading the new images correctly in your browser (ex. Chrome), but in other browsers (ex. Safari) the script fails to load and a fallback image is used instead.

Maybe an image is hosted on a test server that you have access to, but external visitors do not.

Maybe your site is using a CDN and the images haven't fully propagated to all locations.

etc.

Really need to see an actual example as Julian mentioned.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
COCO3515Author Commented:
Lucas,   We believe one of the two scenarios you gave was what happened in our case regarding people seeing our webpage differently.
Thank you!

"Maybe you viewed the new version of the site at your office (which cached the new images in your browser), then your developer accidentally published an old version afterwards."

"Maybe there is a script that is loading the new images correctly in your browser (ex. Chrome), but in other browsers (ex. Safari) the script fails to load and a fallback image is used instead."
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Development

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.