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when connected to Cisco RV340w through putty can't type or issue commands

Can't type in putty once Cisco router rv340w loads.

Wasn't able to connect at the 9600 baud rate that was suggested, ended up having to set at 115200 and it finally started showing the boot sequence.  But from there I can't access the CLI, ie i can't type any commands.  New install.
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Baub Eis
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Baub Eis
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1 Solution
 
JohnBusiness Consultant (Owner)Commented:
I have a Cisco RV325 router here with a Cisco RV134W wireless router.

Are you getting Internet via your Cisco Router?

Putty works on your computer, not your router.
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Baub EisAuthor Commented:
I am connecting to the router through the console port with a cable and attaching with Putty from a workstation.
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JohnBusiness Consultant (Owner)Commented:
Try connecting Putty using a computer connected to a LAN port on the router and see if that works.
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Baub EisAuthor Commented:
I really just need to get the dang serial number so that I can apply the Anywhere Connect VPN licenses configured.  And apperenlty I can't access that information from the web interface.
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Baub EisAuthor Commented:
I can try, but was assuming that that service would be denied by default and would have to be turned on to access it that way?
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JohnBusiness Consultant (Owner)Commented:
Hmm, might not. I just tried putty to access my own router and the router does not appear to accept Telnet access that way.

Log into the Router with a Web Brower to see its serial number. That is how I access my router (default IP if you did not change it is 192.168.1.1)  The serial number certainly shows up.
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Baub EisAuthor Commented:
The serial number does show up.  But apparently there is another serial number that the cisco folks need for the licensing of the Anywhere Connect licenses.
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JohnBusiness Consultant (Owner)Commented:
You should ask Cisco technical support. My routers only have one Serial Number plus a Model Number
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JohnBusiness Consultant (Owner)Commented:
You have an RV340 Router NOT a Cisco ASA unit. Your router just has one serial number.
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Baub EisAuthor Commented:
You are correct I called Cisco, I think maybe they gave me wrong kind of licensing.  They are supposed to call back soon.
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JohnBusiness Consultant (Owner)Commented:
OK Please keep us updated
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Baub EisAuthor Commented:
I bought the Anytime Connect licenses from CDW.  They were the correct licenses.  But when they got entered into the system at Cisco, for whatever reason they were the ASA not the RV licenses.  So had to deal with Cisco to get the right licenses in our account and then get them switched to the smart licenses so that we could use them.  And correct, the Rv340 only has one serial number.  Thanks again for the help.  It was arduous, but was able to work through the problem.  Thanks again John!
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to help
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