Rick Bergami
asked on
Windows 10 error 0x8007001f during upgrade
Windows 10 update keeps failing. Trying to update from build 14393 to 16299. I get to 92% but get the error code 0x8007001f. Already tried everything at http://www.errorlive.com/error-code-0x8007001f (windows troubleshooter, deleted windows update folder, downloaded manually, ran sfc, ran dism) anyone have any suggestions? TIA
You should share the installation error log file: C:\$Windows.~BT\Sources\Pa nther\setu perr.log
Please upload it.
Please upload it.
ASKER
Hmm I did not but I thought that would wipe files/settings?
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ASKER
Thanks Andrew,
It looks like all his programs will have to be reinstalled though, correct?
It looks like all his programs will have to be reinstalled though, correct?
Hi Rick,
There is an option for the repair to "Keep personal files and apps" during the repair. This suggests to me that programs will be retained, but as I've never performed it myself, I can't say for certain.
Due to this question popping up so frequently at Experts Exchange, I'm performing a repair myself and documenting the entire process. A Step by Step tutorial with detailed explanations of what happens during the process, and then showing exactly what was lost, what was kept, and will provide a link to that article for you soon.
Regards, Andrew
Edited
There is an option for the repair to "Keep personal files and apps" during the repair. This suggests to me that programs will be retained, but as I've never performed it myself, I can't say for certain.
Due to this question popping up so frequently at Experts Exchange, I'm performing a repair myself and documenting the entire process. A Step by Step tutorial with detailed explanations of what happens during the process, and then showing exactly what was lost, what was kept, and will provide a link to that article for you soon.
Regards, Andrew
Edited
ASKER
Thanks Andrew. It looks like it does wipe out all the programs but for this client I was having trouble doing things like updating drivers so I ran the dell hard drive check and it showed the hard drive was failing. So this was probably the issue. Thanks for the help though.
ASKER
Hard drive was failing. Had to replace it
Thanks Andrew. It looks like it does wipe out all the programsActually, it doesn't Rick. At least not with the repair process I've just gone through so I can now personally confirm that.
My tutorial on the topic will be posted in the next 24hrs detailing the entire repair and results, so if you're interested for future reference, check back here as I'll update this question with a link.
So this was probably the issue. Thanks for the help though.A failing hard drive would definitely cause such issues as well though, and it's a good thing you found out or you may have found yourself running around in circles. Well done! However, even with a replaced drive, if you were to now image and restore the failing drive, you may yet benefit from a non-destructive repair due to system files having been corrupted by the misbehaving drive. Or do you plan to do a clean install from scratch?
Glad to hear you're making progress though so thank you for updating the question.
Rick,
As promised, here's the link to the article I've just completed. Hope you find it useful.
Regards, Andrew
As promised, here's the link to the article I've just completed. Hope you find it useful.
Regards, Andrew
Can you confirm you've tried Method 4: Use media creation tool on the page you've linked to? That will almost always solve the problem is why I'm asking.
If you did, did you retry the other solutions after using the Media Creation Tool to do a non-destructive upgrade of Windows 10?
Thanks.
Andrew