Win 10 Pro System Restore Error

I'm trying to run a system restore on my new Windows 10 Pro Thinkpad X1 Carbon but am not having any luck. After the system reboots and I sign on, a message is displayed (see attached screen shot) informing me that System Restore failed. The message blames it on antivirus but I turned off Windows defender before running it so I doubt that's the real problem.

Any ideas?
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Andrew LeniartIT Consultant & Freelance JournalistCommented:
Hi cbridgman,

You forgot to upload the screenshot, but I'm very familiar with the problem you've struck.

System restore is fantastic when it works, but if any of the saved restore points get corrupted for any reason, you don't get to find out until you need to use them. That's why it's never a good idea to "rely" on System Restore and use a good Incremental Backup solution such as provided by Macrium Reflect or Acronis True Image or any number of many other vendors that provide Backup Solutions that work while Windows is running and will make daily incremental backups.

Windows 7 has the same issue and the problem you've described goes right back to Windows XP, which I believe is when System Restore was first implemented.

The only thing you can do is try older restore points to see if they work. That's helped me out a couple of time with my clients' machines. If none of them do though, then I'm sorry to say you're out of luck.

There is no way to repair a restore point - I've confirmed that with a Level 2 Microsoft Support technician on a couple of occasions, once with Windows 7, once with Windows 10. Both times I was refunded the Support Instance I paid for.

Probably not the answer you were hoping for, but I can assure you it's correct.

I hope that's helpful.

Regards, Andrew

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Andrew LeniartIT Consultant & Freelance JournalistCommented:
I just edited my first reply to include links to both Macrium Reflect and Acronis True Image software.

Just for further info, I personally use Acronis True Image to back up daily to an external drive and also to the cloud in case my system gets hit with a Ransomware virus - locally stored backups on an external USB device (if connected) will also get encrypted by Ransomware, so I use their cloud solution as a secondary backup. The first backup it makes is a full backup of your system drives, additional backups only backup and changes since the last backup was made. That's called "Incremental Backups" and this has served me well for several years now.

And by the way, the quickest way to clear all restore points is to turn system restore off - all restore points are deleted - and then immediately turn it back on and make a manual restore point.

Regards, Andrew
cbridgmanAuthor Commented:
Oh well. It wasn't all that critical anyway. One of the programs (Photos) that comes with Windows 10 stopped working today. It was fine two days ago. The only thing that has changed between the time that Photos was working and Photos wasn't working is that a Windows update was installed yesterday. I tried a few different things to fix the Photos problem - none of which worked - so I figured that I would try a System Restore. I guess I will have to go back to the drawing board on that problem.
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Andrew LeniartIT Consultant & Freelance JournalistCommented:
I figured that I would try a System Restore. I guess I will have to go back to the drawing board on that problem. Report Comment

Sorry to hear that. May I suggest you now close this question and open a new one with regards to the Photo's problem?


cbridgmanAuthor Commented:
thanks very much for your help
Andrew LeniartIT Consultant & Freelance JournalistCommented:
My pleasure cbridgman. Sorry the news wasn't better and thank you for closing your question.

Regards, Andrew
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