Can't acccess display settings on Windows 10

mewtd
mewtd used Ask the Experts™
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HI,

User is on a HP laptop, and we have connected it to an LG 29" widescreen monitor.

Connected to HDMI port on the LG monitor, and the HDMI lead goes through a display port adaptor in order to connect to the monitor.

The monitor is a bit blurry, and when I went into the display settings to increase the resolution, the options to increase resolution were greyed out, and it did not detect a second monitor.

Any advice welcome!
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Tahir QureshiSystem Analyst
Commented:
I have seen this issue on window 10
open the screen resolution> remove the cable and connect back (but do not close the screen resolution window).
it will detect the monitor and you will be able to change the resolution

Author

Commented:
HI Tahir, thanks, tried that, but unfortunately it did not detect the monitor.
Tahir QureshiSystem Analyst
Commented:
* Right-Click Desktop
* Display Settings
* Advanced Display Settings
* Display Adapter Properties

Once in Adapter Properties, you should see Display Driver.
uninstall the driver
install the driver again

The best way to resolve this issue is to uninstall or update driver. I prefer to uninstall method, once uninstalled, reboot and install the correct graphics driver for your card.

i hope it will fix your issue
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Author

Commented:
HI Tahir,

Tried that, but unfortunately no change.

When I connect the HDMI cable to the laptop, the monitor gives the alert:"The screen is not currently set to the recommended resolution.

Current resolution: 1920 X 1080/60Hz
Recommended resolution: 2560 X 1080/60Hz

But unfortunately that resolution is not available as an option (anyway the resolution window is greyed out, I cannot select it).

I downloaded new driver for the monitor from LG website.

Any other ideas welcome.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Try a different (smaller) monitor on the same connection from the laptop. Does that work?  If so, the laptop video card may not be compatible with the larger monitor.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Commented:
Adding to the post above, the video card may not be capable of driving the larger monitor so it is displaying as best it can.

Author

Commented:
What a disappointment! The laptop is a HP Elitebook, about 4 weeks old! And to think the in--built graphic card of such a laptop is incapable of powering this monitor is breathtaking, but I do understand. I should have checked compatibility.

Bar upgrading the graphics card, there is nothing I can do?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You can only adapt as far as the settings will allow. Yes - disappointing

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