Link to home
Start Free TrialLog in
Avatar of Daren Anderson, MSIS
Daren Anderson, MSISFlag for United States of America

asked on

HP All in One Shuts down

A customer gave us a HP TouchSmart PC 320 All in One to repair - the system will turn on for about 2 mins and then shuts off, then when trying to restart, maybe runs for 15 seconds and shuts off.  I have tried to run a diagnostic on it but cannot get thru that.  I have also tried to run a check for malware but same problem.  Tried to change msconfig - same thing.  I have read about trying a different power supply but have not had one so didnt do that.  The system is running at 100% when I get into Windows - also tried safe mode
SOLUTION
Avatar of zvitam
zvitam
Flag of Israel image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I would agree with the overheating comment.  If you can get into the BIOS there is likely a temperature monitor.  If it shows too high of a temp then I would be checking the CPU fan to confirm that it is spinning and then properly reseat the heat dissipator on it.
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Hello,

According to what you indicate, it is a hardware failure, it makes a diagnosis to validate that it may be causing the problem.

It can be from power source or CPU, you see alarms at the computer level.

I remain attentive to your comments.

regards..
disconnect all devices, eg cd drive and if possible strip down the ram to 1 stick
test with minimum connected
Avatar of Daren Anderson, MSIS

ASKER

I pulled the system apart and took the fan and put in on fins of the heatsink and has not quit for hours.  Yes this is not a long term solution but at least I can retrieve the data.
that seems to indicate it is overheating
can you remove the heatsink, and renew the heatpaste?
install speedfan to monitor temps also :
 http://www.almico.com/speedfan.php
Hello,

Run hp diagnostic tools to validate if the problem is hardware or software.

I remain attentive to your comments.

regards..