Canon LBP 3580 going offline

Canon LBP 3580 using Canon Plus PCL6 drivers.   Printer is set to use Envelope size 10 in manual tray,  When workstation tries to print a envelope printer goes OFFLINE and it's looking for 80R paper in the manual feed tray.  sometimes the printer reverts to 80R even tho we set the printer paper source to ENV 10.

This slows everything down as someone has to hit ONLINE for the envelope to print and anything else that's queued.

I have the same setup in another location of office and they never have this problem.  

Windows 7

Mix of Office 2010 and Office 2016 .. all having same issue.
GorapsI.T. ManagerAsked:
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If printing from Word, go to Page Setup and check the paper size and tray settings there.

Word uses Page Setup for paper size, not Printer Setup. It uses the current default printer settings when starting a new document, but it also stores paper size and tray with the document. Hence a new document may be fine, but an old one uses settings for a different printer. Page Setup can be found under the Page Layout tab. Page Size has its own icon, but for tray settings you need to click the expand arrow at the bottom-right corner of the Page Setup area. Excel also sets paper size in Page Setup but for tray settings it directs you back to printer settings when you click the Options button.

Of course, this does not normally cause the printer (or driver) to go off-line, but it's the first thing I would check.

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