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Outlook does not use the right email address

I had this question after viewing Autocomplete email addresses changing/sending to strange address in Outlook 2010.

I am using outlook 365 on windows 7. I have  a strange situation with one email adress i use very often. When i type "Kurt" in the Adress field, the autocomplete shows me the correct email adress "kurt.xxxx@correctdomain.com". When i hit enter, outlook puts a very old adress of this person "xxxxx.kurt@olddomain.com" . In my address books i have no longer an entry with "xxxxx.kurt@olddomain.com". I do not want to clear the whole autocomplete list. Any proposal  to elimante xxxxx.kurt@olddomain.com ?

Thanks

Gilbert
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Gilbert
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Gilbert
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1 Solution
 
timgreen7077Exchange EngineerCommented:
Delete just that address from the auto-complete list, by pressing the 'X' next to the user when you type kurt.
See attachment if you need assistance with doing this.
How-to-clear-the-AutoComplete-list-.docx
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Adam LeinssServer SpecialistCommented:
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GilbertAuthor Commented:
Thanks for your help.
I used the nk2_edit tool. (Very nice tool, thanks !) There was no entre with xxxxx.kurt@olddomain.com .I deleted all entries related to Kurt, including kurt.xxxx@correctdomain.com. After saving the nk2 file, i returned to outlook but the problem remains.
I did not mention on my post, that i am also a user of "correctdomain.com", so kurt is a user lisd in the active directory of our domain (user code is kfa).  so when i type "kfa" or "kurt" outlook  tries to resolve the adress.
what happens is thhe following :
1. All entries related to kurt are deleted in the nk2 file.
2. Firt time i type kurt in the "To" field and i press Tab he resolves the name on the correct way with  kurt.xxxx@correctdomain.com, but he displays the user name of the active directory. Everything is fine, but ...
3. When i type  once again kurt in the "To" Field, now he has an entry in the nk2 file and he displays  kurt.xxxx@correctdomain.com.but when i press tab it is replaced with xxxxx.kurt@olddomain.com ....
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timgreen7077Exchange EngineerCommented:
is kurt an internal user or external?
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GilbertAuthor Commented:
he is an internal user.
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timgreen7077Exchange EngineerCommented:
are you using exchange as your mail server or something else?
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GilbertAuthor Commented:
We use an Echange Server.
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timgreen7077Exchange EngineerCommented:
Have you attempted this via OWA to see what would happen. Also make sure that the old address isn't a proxy email address on the mailbox.
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GilbertAuthor Commented:
With OWA it works fine. The problem seems only to happen on my office computer.
In case it is a proxy email address on the mailbox, the problem should happen on every computer in the office ?
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timgreen7077Exchange EngineerCommented:
as a proxy that really shouldn't have anything to do with it honestly.
make sure the address isn't in the local contacts. not the GAL but the local outlook contacts.
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GilbertAuthor Commented:
I checked all the contact lists. I found one entry for Kurt but with another adress kurt.zzzz@otherdomain.com.
I deleted this entry, and now the problem has disapeared. ...

Even if i do not really understand, thanks for your help.
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timgreen7077Exchange EngineerCommented:
good deal
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timgreen7077Exchange EngineerCommented:
Please accept answer and assign points so that this question can be closed. Thanks again
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