Questions about the kiosk mailbox Office 365 offering - K1? F1? kiosk?

I have some old info from a CSP that talks of K1 costing around $2.  When I google that, it seems that Microsoft calls it F1, raised the price and included more things.

I got new info from the CSP and they still have a kiosk mailbox they offer for $2 - $3,  I am confused if that's still a valid offering? If Microsoft's offering of Office 365 doesn't include the kiosk on its own, can the CSPs offer it?

And anyone care to share their thoughts on CSPs they like or don't like? And for those that suggest we deal direct with Microsoft, we are concerned about the quality of support from Microsoft directly.  We would like to have competent help, not script readers. We understand the CSP needs to rely on Microsoft systems but envision if they have questions, they have better phone numbers or support than we can get.
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Vasil Michev (MVP)Commented:
K1 was the previous naming, Microsoft has since moved to F1 indeed, but it's possible that some CSPs still offer them. As for support, you will not get anything that different from CSPs, especially if you are outside of the USA. I would recommend considering Premium support instead, this will put you directly in touch with Microsoft (as in "not vendor") engineers that are trained in O365, and also offers much easier escalation paths.

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BeGentleWithMe-INeedHelpAuthor Commented:
Thanks!  And I realized I didn’t ask my main point

How does it compare to the exchange plan 1 & 2?   Smaller mailbox,yes. Can’t use outlook, yes.  You check emails in pea and phones only?  But is it exchange in the way it works?   Emails stay on server / emails sent from Iowa and phone both are on server?  Contacts and calendar like exchange?  Shared contacts and calendars?

I need a way to send emails from different systems about shadowprotect daily results etc.  just smtp. Don’t want a single account across all devices Incase account gets compromised.  Is a bunch of kiosk licenses the cheapest answer to be able to get smtp for apps to sent out reports?
BeGentleWithMe-INeedHelpAuthor Commented:
Oh so how does it destinguish / know that you are using outlook on desktop and not allow that vs mobile device / iOS mail app?  Don’t both use active sync when going against an exchange account?
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Vasil Michev (MVP)Commented:
Yes, it's a normal Exchange account. Limited in protocols though, so you cannot connect it in Outlook. And no, Outlook does not use ActiveSync (it can use it, but that's more of a workaround). The latest versions use a protocol called MAPI/HTTP: https://blogs.technet.microsoft.com/exchange/2014/05/09/outlook-connectivity-with-mapi-over-http/
BeGentleWithMe-INeedHelpAuthor Commented:
THANKS!   Keep thinking of questions... Care to give yes / no to these questions?

Is outlook the only mail app that can fully 'talk' to exchange (and then is the standard way of talking to outlook called mapi over HTTP? POP would pull emails off the exchange server, POP and IMAP only deal with email (right?).   contacts and calendar are not oart of pop / imap (but IS part of mapi over http?)

If not,  what other apps can fully talk to exchange / how can you tell? The app would talk of offering MAPI over HTTP?

phones (android / iphone) can natively speak to exchange servers (for contacts, calendars and mail?) but not 100% features unless you use the outlook app on the phone?

And if you use the outlook app on the phone, is that allowed with the kiosk plan (but again, desktop outlook is not allowed?)

So other than smaller mailbox (and the 2GB is the total of mail, calendar and contact?)  and can't use outlook on a desktop, what are you losing with the kiosk plan while saving money?
Vasil Michev (MVP)Commented:
Outlook and OWA are pretty much the only clients that use proper MAPI, there are some third-party ones with "light" MAPI implementation but they miss some features or have other issues. The Outlook app on mobiles is NOT allowed for Kiosk users, as it's licensed via O365 (thus requires Office Pro Plus license) as detailed here: https://technet.microsoft.com/en-us/library/mt465746(v=exchg.150).aspx

Q: Is a license required to use Outlook for iOS and Android?

Outlook for iOS and Android is free for consumer usage from the iOS App store and from Google Play. However, commercial users require an Office 365 subscription that includes the Office applications: either Business, Business Premium, Enterprise E3, E5, ProPlus, or the corresponding versions of those plans for Government or Education. If you only have an Exchange Online license (without Office) or an Exchange on-premises (Exchange Server) license, you are not allowed to use the app.
BeGentleWithMe-INeedHelpAuthor Commented:
Thanks again!  1 last question:  You said:

I would recommend considering Premium support instead, this will put you directly in touch with Microsoft (as in "not vendor") engineers that are trained in O365, and also offers much easier escalation paths.

Where are you getting premium support from? Microsoft? I don't see that mentioned in office 365 offerings.
Vasil Michev (MVP)Commented:
Whoops, that's a typo on my end, I meant Premier Support: https://www.microsoft.com/en-in/microsoftservices/support.aspx
You can contact your Microsoft representatives for more info.
BeGentleWithMe-INeedHelpAuthor Commented:
Interesting but kinda why I’ll use a csp- I don’t have a Microsoft rep, could likely poke around to find someone, lots of calls, wasted time and then find out still not with the right people, and if I ever get to the right people for o365, it’ll likely be too large a cost vs the o365 costs themselves, they have minimum Billings above what I and clients want to spend and we won’t really need it.

150% I feel the people outside ms are more knowledgeable, more willing to help and as a community I get better results.  You are an mvp- feel free to passs this on to them and kudos to you for helping the community, knowing so much....and have the patience to deal with ms as much as you do.  

Care to share some idea of pricing for premium support for a business with say, 10 licenses of business premium which costs $12.50 at retail?

And another example of ms bloat / being convoluted.  

A soho business of 1-2 users wants o365 for just the desktop apps - they use a shared hosting web / email service for pop3 mail. .  Where do I point them to say the home offerings are not for them?  Likely somewhere in the ToS it says for non commercial use.  But not the main webpage about product.  There is a link at bottom that talks about non commercial but that’s something you have to know to click on and I think it’s for use of the website itself?  But that same verbiage is on a link on a business offerings page.

I look like a fool trying to upsell them to business plans but can’t support my argument.  Don’t need to be the ms license police when ms can’t do it themselves


</Rant of ms in general over>
Vasil Michev (MVP)Commented:
Nah, I agree, Premier is definitely not cheap, and not intended to be used for all organizations. But I believe Office 365 Premier support is still free, as long as you have some purchased some consulting hours (O365 cases dont count towards those hours).

The Premier support engineers are Microsoft employees, not vendor's, which makes a huge difference in my experience. They have proper training, access to more tools, and the means to escalate issues faster, if need be. And believe me, I've tried putting the support question out there, the reality is they will always prefer the cheaper option (vendors, where possible) and "prove" to you with some fcked up telemetry how good support is. At the same time the different communities are filled with complaints such as yours... But anyway, that's all a bit off topic :)
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