Internet speed is a problem, almost every now & then ... ISP is WOW :(

This is a regular problem, using wow internet service, when they installed it was 100 mbps and that was the only day, was able to see that speed, and today checked a couple of times and informed them at their FB page too, but nothing happened yet.

1. what I can do to fix or at least know, for sure that it's ISP issue, FYI had already bounced the mode.
2. Just today itself updated the router too (NetGear R6300)
3. Tried to check using speed test and google too: download speed is good, but upload is google and speedtest is giving the error (attached) tried uploading - not working, can see here: https://www.dropbox.com/s/uzl69vzw02lp01i/speed.JPG?dl=0

Please advise/guide ... what should one do in this kind of situation.
Thanks in advance & best regards.
Mushfique KhanDirector OperationsAsked:
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JohnBusiness Consultant (Owner)Commented:
Can your ISP check your modem for errors? I just had an ISP modem replaced this past week because it had excessive errors affecting my service reliability
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Shaun VermaakTechnical Specialist IVCommented:
informed them at their FB page too, but nothing happened yet.
Open a ticket, do not post on FB for support
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JohnBusiness Consultant (Owner)Commented:
You need to contact the ISP Support desk. They have tools to assess whether your modem is working.
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Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
Try and get a ping running to the last point of their network continuously using a monitoring system.

Use WINMTR to have a look at their network or routing and IP hops, this will show you a lot more of their network.

Are they providing a wireless or wired network connection?
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Mushfique KhanDirector OperationsAuthor Commented:
there's nothing like wow support ticket system, only telephone and need to hold forever to get a human being ...
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Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
Sounds like a joke man lol. ISPs are a nightmare especially the smaller crappier ones. Good luck getting a straight answer. Usually I just try and get them binned and get an enterprise level ISP and they perform much better.

Get a monitoring system like Site24x7 monitor stuff from the cloud multiple countries ETC easily. Then you can really see what they are doing, they will still deny it though.
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JohnBusiness Consultant (Owner)Commented:
You really need to sort out whether the problem belongs to the ISP or to you. So even if you must hold for a long time, I suggest you start with your ISP. Otherwise you cannot solve your problem.
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Mushfique KhanDirector OperationsAuthor Commented:
thanks everyone ... amazing people :)

let me share what happened here, it was the router actually, basically when I logged into the router, it was asking to upgrade to the latest firmware and that was the mistake ... I upgraded and that was the whole issue.

As there we no support from Netgear folks, found after searching that have no other choice to reset it, did that and all looks good.

means that ISP was not the culprit at least in this case.

also installed/bought software (Net Uptime Monitor) it's just pinging and checking if there's any issue in the network, I think for now I'm good.

thanks a lot for all of your assistance/guidance ... much appreciated.
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Mushfique KhanDirector OperationsAuthor Commented:
I was able to fix it myself ... but all these folks were very helpful.
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