Unable to send image with iPhone 6 text message.

I'm not able to send an image with a  text message on my iPhone 6. After selecting the recipient from contacts I select the camera icon to the left of the text field and select an image from my local images.  The image appears at the top of the screen.    Then I enter a text message and  and hit the green uparrow.  In a second I see a red message:  "Not Delivered."  This all repeatable.  The person I'm sending the message to has an Android.   Also, I 'm in range of a WiFi signal so I assume this is all going through WiFi and not Cellular.  Does anyone know what might be going on?

Thanks.
stevaAsked:
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Andrew LeniartFreelance Journalist & IT ConsultantCommented:
Hi Steva,

I've experienced that problem before when the (video in my case) that I was trying to send was too large - shrinking its size down helped and I've experienced the problem whether I was using WiFi or Cellular. I'm sure I got a message about size though so not sure if it will be the same problem for you. I've no idea what the maximum video size is supposed to be.

I'm using an iPhone 7, but I expect it's all the same thing.

The steps you are going through are *exactly* the same way I send images (and videos) using my iPhone and normally they just send fine - as I'm sure they do for you too?

Another thing is that the image is being sent as an MMS (likely) rather than an SMS and the other end (phone and their service) has to also support and have MMS enabled for the delivery to be successful. Check with your friend if they have MMS capabilities enabled. If you can't send images with an SMS to anyone at all, then you will also need to enable MMS on your phone service. I think this is the most likely scenario, especially if you are able to send SMS to that phone with no problems.

They're the only two things I can think of that might be preventing your ability to send.

I hope that's helpful.

Regards, Andrew
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Eoin OSullivanConsultantCommented:
The issue is to do with the recipient phone / network .. pure and simple and nothing you do on your iPhone will make a difference.

Messages app on the iPhone is a dual-function application which you need to bear in mind.

If you and the recipient have iPhones with iOS Messages app then your message will be routed over the Internet where possible using Apple's own messaging service and as a result you can attach images/videos (with certain size limitations)

HOWEVER if the recipient is not an iPhone then your device will send it as a standard SMS using the MMS infrastructure and your WiFi does not come into play.  If the recipient phone does not have a MMS capable device or MMS capable service from their phone service provider enabled you'll simply not be able to send messages with images attached.
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Andrew LeniartFreelance Journalist & IT ConsultantCommented:
HOWEVER if the recipient is not an iPhone then your device will send it as a standard SMS using the MMS infrastructure and your WiFi does not come into play.  If the recipient phone does not have a MMS capable device or MMS capable service from their phone service provider enabled you'll simply not be able to send messages with images attached.

Isn't that what I just said about MMS being enabled and available on the other end? :)

Andrew
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Eoin OSullivanConsultantCommented:
@Andrew - I wasn't contradicting you .. I was agreeing and felt it was useful to reiterate the same point. I was also providing some other related information on the working of the Messages app on iOS for the asker.
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Andrew LeniartFreelance Journalist & IT ConsultantCommented:
Fair comment. Thumbs up! :-)

Regards, Andrew
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Eoin OSullivanConsultantCommented:
You can also have a little control on your own iPhone if you want to enable/disable sending SMS / MMS messages

Open the Settings app on your iPhone
Go down to the MESSAGES icon and open it

1. There is an option to use Messages purely to send to other iPhones or to fall-back to sending SMS if the recipient is not an Apple iPhone user - I assume you'd not want to do this but just so you can see that Messages is a dual-function app
2. You can also disable MMS so that when sending SMS messages any attachments will automatically be stripped off and plain text sent.
3. There's also a Low Quality mode which automatically scales down the high quality iPhone camera images when sending MMS messages to ensure that they are not too big and are more likely to be delivered.
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stevaAuthor Commented:
I'm on a shared Xfinity mobile service, which costs me nothing as long as I don't use data. I thought perhaps this service was so cheap that it was not allowing images with text, but I went in and visited Comcast and they assured me that was not the case.  All their plans support images.  She fixed the problem by selecting Settings > General > Reset > Reset Network Settings.

Thanks for your input.
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