troubleshooting Question
Android Authentication Problem
asked on
I have an off-brand Android phone (Alcatel) using Tracfone as my service provider. For the last couple of weeks I have been having authentication problems after a Norton alert that "my connection was compromised". I checked all of the router settings, rebooted the phone and now can no longer connect the phone to my home wi-fi network. I just get the message "Authentication Problem" after an attempt to connect. I have restarted the phone numerous times, I have rebooted the router a couple of times, and I have Forgotten the connection and re-added it as a new connection numerous times, but it will not connect properly.
My two daughters have exactly the same phone, and they can connect without a problem.
I can connect my phone to the wireless network at work without a problem.
Short of resetting the phone to its factory defaults, is there anything I can try to resolve this?
My two daughters have exactly the same phone, and they can connect without a problem.
I can connect my phone to the wireless network at work without a problem.
Short of resetting the phone to its factory defaults, is there anything I can try to resolve this?
Learn from the best
Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.
Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 4 Answers and 33 Comments.
Try for 7 days”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.
Our community of experts have been thoroughly vetted for their expertise and industry experience.