troubleshooting Question

Android Authentication Problem

Avatar of Alan Varga
Alan VargaFlag for United States of America asked on
NetworkingAndroidSmartphonesSmartphone ProgrammingMiscellaneous
33 Comments4 Solutions351 ViewsLast Modified:
I have an off-brand Android phone (Alcatel) using Tracfone as my service provider.  For the last couple of weeks I have been having authentication problems after a Norton alert that "my connection was compromised".  I checked all of the router settings, rebooted the phone and now can no longer connect the phone to my home wi-fi network.  I just get the message "Authentication Problem" after an attempt to connect.  I have restarted the phone numerous times, I have rebooted the router a couple of times, and I have Forgotten the connection and re-added it as a new connection numerous times, but it will not connect properly.

My two daughters have exactly the same phone, and they can connect without a problem.

I can connect my phone to the wireless network at work without a problem.

Short of resetting the phone to its factory defaults, is there anything I can try to resolve this?
Davis McCarn

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