I have an off-brand Android phone (Alcatel) using Tracfone as my service provider. For the last couple of weeks I have been having authentication problems after a Norton alert that "my connection was compromised". I checked all of the router settings, rebooted the phone and now can no longer connect the phone to my home wi-fi network. I just get the message "Authentication Problem" after an attempt to connect. I have restarted the phone numerous times, I have rebooted the router a couple of times, and I have Forgotten the connection and re-added it as a new connection numerous times, but it will not connect properly.
My two daughters have exactly the same phone, and they can connect without a problem.
I can connect my phone to the wireless network at work without a problem.
Short of resetting the phone to its factory defaults, is there anything I can try to resolve this?