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I have to type in bitlocker every time i startup my machine

Hi All,

I have a HP revolve g1 laptop that keeps asking for a bitlocker everytime I start up my machine. Can you please advise how to solve this issue.

Many thanks,
Eduardo.
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mallony
Asked:
mallony
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3 Solutions
 
McKnifeCommented:
You need to offer more details.

-Did you change anything regarding the bios/uefi of the machine? Like changing boot settings or updating the bios?
-Could you share whether your installation is UEFI based or not?
-Could you please share if you are using a TPM as protector and if so, which version 1.2 or 2.0?
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mallonyIT TechnicianAuthor Commented:
No i did not changed anything. I guess this has to be done by the HP or Windows update.

My installation is what came with the machine. There is a thing in the HP support site that I could not understand that says...https://h30434.www3.hp.com/t5/Business-Notebooks/Bitlocker-recovery-key-for-every-reboot/m-p/6197726#M145757

I am not sure about the TPM. The laptop is not with me now.
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mallonyIT TechnicianAuthor Commented:
What are the options? i guess we need to change something on the BIOS, ins't it?
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McKnifeCommented:
Ok... let's see, I guess I can guide you to find this info:

1 press your start button and type tpm.msc and launch what windows finds (TPM management) by right clicking it and selecting "run as administrator".
2 expand the middle section so that everything it it can be read and make a screenshot and upload it.
3 right click c:\windows\system32\cmd.exe and select "run as administrator". CMD opens and you need to launch
diskpart
list disk

Open in new window

Now share the output. I only need to now whether there is an asterisk ("*") in the GPT column or not.
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Shaun VermaakTechnical Specialist/DeveloperCommented:
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mallonyIT TechnicianAuthor Commented:
Thanks for your time chaps. I have to disable the bitlocker on the user laptop and i think that the user is happy because he cannot give his laptop due to busy schedule. From not is sorted.
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McKnifeCommented:
You'll need to return to this problem. If the laptop is stolen now, who do you think will be made responsible :-)
If you want to close this question, you need to indicate that.
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mallonyIT TechnicianAuthor Commented:
I do not see any option to close this question. Things have changed. Can you advise?
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McKnifeCommented:
To the left, you have to click "I have my answer".
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