Screenshot displays black box instead

When I use the Snipping Tool in Windows 10, after I drag a box around what I want to capture, the Snipping Tool just displays a black box.  It doesn't display what I wanted to captures.  And before anyone asks, no, I am not trying to capture any video, just text and graphics on my screen, like my desktop with icons.  Also, when I try to use any remote-control tool, like SolarWinds ScreenConnect, TeamViewer, or Join.me, all I get is a blank, black screen after connecting to this computer.

  • I have already tried downloading the most up-to-date, certified drivers from NVIDIA.
  • I have disabled the built-in, Intel HD Graphics adapter and told Windows to use the NVIDIA card by default.
  • I have disabled hardware acceleration.
  • I have also tried disabling the antivirus program.

NONE of the above steps solved my problem.  Does anyone have any other ideas that I can try.  Is this a problem with the OS or a problem with the graphics card?  Should I replace the graphics card or try reinstalling the OS?
Michael McIntyreSystems AdministratorAsked:
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KimputerCommented:
I'm actually suspecting malware might be involved.
But just assume best case scenario (no malware involved), after you connect remotely and move the mouse (just move it, even though you'll see a black screen), will the cursor on the real screen move along or not?
Also assuming a driver problem, Windows can work with default drivers, so uninstall every driver, so that it returns to MS default basic graphcs driver. See if that helps or not.
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McKnifeCommented:
Would you be willing to try another screenshot application? There will be a lot, many even free and maybe that's the easiest way out.
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ITguy565Commented:
https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/screen-turns-black-or-grey-while-using-snipping/c5df3f63-a3b2-4d35-9501-d6ea081dd619

please look at the following section :


Hi Stansd,
 
It seems like something in Internet Explorer is preventing Snipping Tool to do its task.
 
Were you able to capture screenshots earlier from Internet Explorer using Snipping Tool before this issue occurred?
 
Firstly, check to see if snipping tool works on other web browsers. Also, try the steps mentioned below to see if that help you in fixing the issue.
 
Step 1: Run Snipping Tool in Administrator mode
a.    Click on Start; in the Start search type Snipping Tool.
b.    Right click on Snipping Tool and choose to “Run as administrator”.
c.    Open Internet Explorer and then try to capture screen shots.
 
Step 2: Perform a System File Checker
 
The System File Checker tool (SFC.exe) scans for missing or corrupted system files and repairs them. Visit the link below to know how to perform system file checker scan on your computer.
 
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows 7
http://support.microsoft.com/kb/929833

Step 3: Update video drivers on your computer

Visit the link below to know how to update device drivers on your computer
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly
 
Step 4: Test the issue with a new user account
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ITguy565Commented:
Here is another possibility :

https://youtu.be/0SHyZPhHyUQ

This could also be caused by security software such as IBM Security Trusteer Rapport
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Michael McIntyreSystems AdministratorAuthor Commented:
Running the Snipping Tool in Administrative mode doesn't solve the problem either.  The snipping tool works fine when logged in as a different user.  Using an alternative tool (Lightshot) does work with the user that is having this problem with the Snipping Tool.
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McKnifeCommented:
"The snipping tool works fine when logged in as a different user." - so it's a problem in your user profile. Without abandoning and recreating your profile, I don't see a solution but to go for an alternative (as you did already).
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Shaun VermaakTechnical SpecialistCommented:
This could also be caused by security software such as IBM Security Trusteer Rapport
AD RMS does the same thing. Another possibility is that the user context is different between the two apps
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Thomas Zucker-ScharffSolution GuideCommented:
Itguy565 is most likely correct.  I had the same problem with capturing images using snipping tool, camtasia studio, and snagit. The problemwas a strong in trusteer that prohibited screen capture. I don't remember exactly where it is,  but i believe it was in prefs.  Check out the link Itguy565 provided.
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Michael McIntyreSystems AdministratorAuthor Commented:
Trusteer Rapport is not installed on this computer.  Neither is it a problem being caused by Internet Security software.  Instead of deleting the profile, I am choosing to go with the tool that I found, that is working (Lightshot).  Thank you all for your input.
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Michael McIntyreSystems AdministratorAuthor Commented:
Trusteer Rapport is not installed on this computer.  Neither is it a problem being caused by Internet Security software.  Instead of deleting the profile, I am choosing to go with the tool that I found, that is working (Lightshot).  Thank you all for your input.
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