Problems with remote support tools and Desktop Window Manager (DWM.exe)
I use Splashtop remote support tools and a 4rd part company that supports the same server uses SimpleHelp Remote Access.
When users connect remotely the CPU goes from 2% to 100% causing the server to run very slowly.
The 3rd part company say they support 100s of servers with this software and dont have the issue elsewhere.
The server is a Windows Server 2012 R2 device will all the patches installed. It is running as a guest VM on a Hyper-V server also running Server 2012 R2.
I have optimised the performance settings for "besty performace" but that makes no difference. I cant disable DWM.
Any suggestions as to what might be casuing this.