Offline Files Issue

I've disabled offline files on almost all of our workstations. We do have one that has a Surface and so it was left on but she's having all sorts of issues not being able to open documents. She was in yesterday and before leaving, decided to trying syncing the documents but when she came back a few hours later there were a number of errors with the sync. She said it gave her an option of either deleting or replacing those documents but she just closed out. When I looked at it today, it doesn't show any partnerships setup but there are documents in her Offline Files folder. I want to disable them but I don't want her to lose her documents that haven't synced. This is a Windows 10 machine.
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Windows 10

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