troubleshooting Question

Office 2016 seems to frequently lose its file association to Word, Excel, etc

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snyperjFlag for United States of America asked on
Microsoft OfficeMicrosoft 365Windows OSWindows 10
9 Comments2 Solutions1435 ViewsLast Modified:
Our environment consists of 64bit Windows 10 machines running the Fall Creators update using Office 365 (Office 2016).   We are also using the OneDrive For Business and and our users sync SharePoint Online document libraries.

Several users are repeatedly losing file associations in Excel 2016 and Word 2016.  Clicking an Excel file will tell the user it has no program to open the file in, etc.

We have found the running the Control Panel 'Quick Repair' corrects the file association.  Sometimes just opening the main program (i.e. Excel 2016, Word 2016) and then closing it again also will resolve the issue.

Sometimes it happens to the same user several times over the course of a few weeks.  We have 250+ users.  We have probably seen about 15-20 reports of this happening.

While the problem can be fixed, it is a bit of an annoyance to those users where it has happened more than once.

Has anyone else heard of this issue with Office 2016 randomly losing its file association?   Any advice?

Thank you!
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