Re-Enabled user "The Server is unavailable"

I have a user that left the company and I disabled the Active Directory account.  I did not delete it; but, i disabled it.

Now that user came back to the company and I re-enabled the Active Directory account. I am able to logon; but, I cannot get the Outlook Client to work for the user.  I can logon to the Outlook Web Access just fine and send/receive emails that way.

The problem is user specific.  Whenever I login as this user and try to access the Outlook client, the error message that the server is unavailable comes up.  But, the Exchange server works fine for everyone else.  What can I do to get this user working again?
PkafkasNetwork EngineerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

timgreen7077Exchange EngineerCommented:
what version of exchange are you using?
PkafkasNetwork EngineerAuthor Commented:
I am using Exchange Server 2010 SP3.

i am logging into Windows Server 208 R2.
timgreen7077Exchange EngineerCommented:
Run the following cmdlet on the DB that has the mailbox.

Clean-MailboxDatabase "databasename"
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

timgreen7077Exchange EngineerCommented:
I'm also assuming you recreate the user profile in outlook, and not attempting to use the same old profile.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
AmitIT ArchitectCommented:
From all machine you are getting this error. Or only this system. I advise you to test from another PC. 99% profile corruption issue.
PkafkasNetwork EngineerAuthor Commented:
Here is what fixed the problem.

A new user profile was created at logon since I setup new terminal servers after this user left the compnay.  I also setup a new Exchange Server as well.  The roaming terminal server profile is used to login to the terminal servers and that profile's mail settings was pointing to the previous Exchange Server's DNS name.

I needed to go to control panel and then the mail settings.  Then eventually change the Exchange server name to the currently used Exchange server.  Then Clock OK to save the settings and then everything worked.
AmitIT ArchitectCommented:
That's what I suspected. Profile issue.
timgreen7077Exchange EngineerCommented:
Sounds about right, that's why I asked if you recreated the user outlook profile. Good its working for you now.
PkafkasNetwork EngineerAuthor Commented:
timegreen's comment put me on the correct path.  It was misleading since the mail icon timed out but I was eventually able to see the properties.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.