Microsoft Surface Pro 3 displays message "Plugged in not charging" while connected to any dock

A Microsoft Surface Pro 3 displays the message "Plugged in not charging" while connected to any known good dock but charges just fine while it is undocked and connected to a power adapter (which uses the same power connection that is used with the dock).

We have replaced the Surface Pro 3 dock power connection with several other known good power connectors and the same issue continues to occur.

Also whenever any other Microsoft Surface Pro 3 is connected to this dock these other Microsoft Surface Pro 3's charge just fine while they are docked.

What can be done to fix this issue so that the Microsoft Surface Pro 3 will charge while it is connected to the dock?
IT GuyNetwork EngineerAsked:
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William FulksConnect With a Mentor Systems Analyst & WebmasterCommented:
Also, I found this solution on another message board via ifixit:

"I ended up finding a solution on a few forums. When the error massage (battery not detected) is showing in the desktop icon on tast bar, unplug the charger (tablet will shut off) hold down power button about 10 seconds and while still holding it plug the charger back in. When the surface logo appears let go of power button. That will then give you the "plugged in, not charging" message. Repeat the steps and it will eventually work. After it was at 45% i unplugged it and plugged it back in. It worked and was charging well but after unplugging and plugging back in several times i noticed sometimes it would not charge. It is just a matter of plugging in and unplugging the charger in my experience. Ive heard many other people having the same problem and getting around it doing the steps i suggested."
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JohnBusiness Consultant (Owner)Commented:
It would appear, based on your description, to be a problem with the dock itself. Try replacing the dock
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IT GuyNetwork EngineerAuthor Commented:
I have already tried four known good docks (that work perfectly fine with other Microsoft Surfaces Pro 3's) and the same issue continues to occur.
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JohnBusiness Consultant (Owner)Commented:
Try replacing the power management driver on the Surface. Equally probable is a hardware problem with the charging circuit. So if replacing the driver does not fix it, you would need to get it repaired
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IT GuyNetwork EngineerAuthor Commented:
I have replaced the power management driver with the most recent driver and have also made sure all of the most recent Windows and Office updates have been loaded but the issue continues to occur.

The strange thing is that while the Surface is docked it continues to receive power and the level of the battery charge never decreases but it just doesn't charge.

What else can be done to fix this?
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JohnBusiness Consultant (Owner)Commented:
You probably need to get the Surface repaired
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William FulksConnect With a Mentor Systems Analyst & WebmasterCommented:
There was a huge recall on power chords for the Surface Pros. Maybe yours needs to be replaced - https://support.microsoft.com/en-us/help/4040585/surface-ac-power-cord-recall-surface-pro-surface-pro2-surface-pro3
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IT GuyNetwork EngineerAuthor Commented:
Followed these instructions and the issue has been fixed.
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