Outlook 2007 problem "Cannot display folders (Search Results) "

Our server is SBS 2008 with Exchange 2007 and the workstation is Win7Pro running Outlook 2007 in cached Exchange mode. When I search for an email and then press "Try searching again in All Mail Items" it quickly returns a blank area with "Cannot display folders (Search Results).

I tried closing Outlook and going to Control Panel > Indexing Options > Advanced, click the Rebuild button, but once it finally finished re-indexing, the same problem occurs.

If I run Outlook in safe mode by Run> outlook /safe the search works.

What should I try now?
Who is Participating?
JohnConnect With a Mentor Business Consultant (Owner)Commented:
Try two things:

1. Uninstall Office , restart, reinstall Office restart and test

2. Try a new, test, Windows User Profile (Account) . Log into the new Windows Account , set up Outlook and test
Ajay ChananaMCSE-2003/08|RHCSA| VCP5/6 |vExpert2018Commented:
outlook search is nothing but the windows search feature. alternative you may disable and enable the windows search feature which include the office folder to search. the above process shared by john will do the same.

all we need to make ensure that both the components "windows search" and "outlook" should recognize each other.
Clark KentCommented:

Since you have all possible methods, now the only available solution is to recreate the entire mailbox on MS Exchange and re-import all emails back. For this follow the steps given below.

1. Close MS Outlook account
2. Click on Start >> Run.
3. Now, in Run window, type path of your files: "/LOCALAPPDATA\Microsoft\Outlook\" or copy and paste it.
4. Hit on OK
5. Locate the OST files and delete it.
6. Note to check ‘Show Hidden Files and Show Extensions’ to see all the files
7. Now, restart computer and MS Outlook
8. The new OST file will get generated.

Hope this will resolve the issue.
Thanks & Regards,
Clark Kent
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wfcrrAuthor Commented:
@Clark Kent, thanks for that.  Before I try it, can you clarify about this: I have several files, the .ost and 3 .pst's and 1 IMAP'd account.  Do I only need to delete the .ost file?  I don't need to do anything with the .pst files or the IMAP account, do I?
wfcrrAuthor Commented:
@ Clark Kent, I deleted the OST file, restarted and launched Outlook.  After the OST file had finished being built, I tried a search and when I hit the link for "Try searching again in All Mail Items" it still returns a blank area with "Cannot display folders (Search Results).  It also says indexing is going on so may not show all results, but I am thinking since it shows nothing, and says Cannot display...the problem still exists.

I would like to avoid having to drive to our Colo center (30 miles away) to uninstall Outlook and reinstall...
JohnBusiness Consultant (Owner)Commented:
I think you need to try the uninstall / reinstall. After that, rebuild the Windows Index (takes a while).

I would like to avoid having to drive to our Colo center (30 miles away)   <-- I understand, but a morning commute for me.

Maybe get someone there to do the work under your direction. Or, can you remote into the workstation and do the work.
wfcrrAuthor Commented:
@John-I can remote onto it, but I am thinking I need to have the DVD inserted.  Or, is there a way to do this without having to have the DVD inserted?
JohnBusiness Consultant (Owner)Commented:
I am not sure. You could try packaging the DVD into a ISO file that you could send to the computer.

You could also try network the remote CD to the drive on your workstation. I have used someone else's drive but on a local network.
wfcrrAuthor Commented:
Ok, so when I do this, do I only un-install Outlook, or do I uninstall all MS Office apps?
JohnBusiness Consultant (Owner)Commented:
I would uninstall Office, restart and install the complete package again.
wfcrrAuthor Commented:
I have another question, I need to UPS a DVD install disc to our datacenter and have an attendant place it in the machine, so I can uninstall and reinstall Office.  Can I burn a copy of the DVD and send the copy?  If so, how do I do that with Win7Pro?  Do I just put the DVD in, copy the contents of the DVD to a folder, then burn that folder to a blank DVD?  Will that work, or will the DVD not run the installers properly?  

This is Office 2007 Professional. I do have the original DVD, I just don't want to UPS the original to the datacenter.
JohnBusiness Consultant (Owner)Commented:
You can make a copy of the DVD. You may need Nero or something similar but you can copy the DVD to another blank Media and send that. You would need to send the Key as well.
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