Symantec System Recovery 2013 error

Symantec System Recovery 2013 throws up these errors lately:

Error EC8F17B7: Cannot create recovery points for job: Tuesday.
      Error EC8F03F0: Cannot add the new recovery point to the history of this drive.
            Error ED800018: The recovery point file 'E:\SBS2011_Local Disk0-1_Drive099.v2i' cannot be found. (UMI:V-281-3215-6071)

It happens in the morning after it finishes backing up, it just throws that at the end. The .v2i file is there and it is the same size as the one in Symantec.

Any thoughts?

SBS2011, all updates installed for Symantec, external USB drives, Drives are Seagate, have drive letter assigned.

Have recently repaired Symantec from DVD, has not helped...
LVL 2
Tiva-ITAsked:
Who is Participating?
 
Tiva-ITAuthor Commented:
Hi there.

So, in the end, the solution was deleting all the pqh and pqj or whatever they are files, even though doing that broke SSR so much so that it wouldn't start again and I had to repair it from the DVD as well...

In any case, horrible bit of software to be honest, Windows Server Backup would be much better...

I initially didn't go through with the deletion article because the service wouldn't start anymore even if I would put the pqh files back...
0
 
Iamthecreator OMCommented:
Please check for any VSS related errors
Run at prompt
VSSADMIN LIST WRITERS
Should show all writers as STABLE and NO ERRORS
Did you try restarting the server and running the job?

The UMI code refers to the following article in the Veritas knowledgebase
https://www.veritas.com/support/en_US/article.100028293

If you find VSS related errors you can use the .BAT file in the kb article to resolve the issue.
Hope this helps.
0
 
Tiva-ITAuthor Commented:
No VSS errors, and of course the server has been rebooted since the repair of Symantec.

I'll try the .bat file and come back on whether it solved the issue.
0
Cloud Class® Course: MCSA MCSE Windows Server 2012

This course teaches how to install and configure Windows Server 2012 R2.  It is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE).

 
Tiva-ITAuthor Commented:
The article and vss.bat file has not helped, same thing, gives that error by the time it finishes backing up in the morning...
0
 
Iamthecreator OMCommented:
Can you try deleting the job, re-creating a new one and running the FULL?
0
 
Tiva-ITAuthor Commented:
Still doesn't work... Same error...
0
 
Iamthecreator OMCommented:
Please refer to the following article to delete the job, move the recovery points and run a new job.
When you configure the new job, for testing, just run it for one drive.

How to remove and reset backup job and history information in Backup Exec System Recovery or Veritas System Recovery.
https://www.veritas.com/support/en_US/article.100020202
0
 
Tiva-ITAuthor Commented:
Deleting pqh and pqj files but also repairing the whole installation afterwards as the services wouldn't start anymore after I deleted those files...

That's not in the article btw...
0
 
Iamthecreator OMCommented:
In any case, horrible bit of software to be honest, Windows Server Backup would be much better...
Just to let you know, WinNT backup was written by Veritas/Symantec as well :)
0
 
Tiva-ITAuthor Commented:
It still works a lot better than their other stuff. I'm sure it's been significantly improved by Microsoft since having taken it over.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.