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best way to add a terminated users hybrid 365 mailbox as second account in outlook

user which has left
i need to disable the user in Ad
Then add the mailbox into the users managers outlook
i thought this used to be possible?
But now it appears it cant be done if the leaving users Ad account is disabled?
How can i mange this?
If i convert to a shared mailbox and remove the license im assuming i can no longer use litigation hold?

Vasil Michev (MVP)

Simply grant Full Access permissions on the mailbox, then you can add it as secondary account in the manager's Outlook profile (using the manager credentials). Dont use automapping though.

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timgreen7077

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dougdog

ASKER

when the terminated users ad account was disabled i could not add it as a second mailbox to the manager
but when i enable the account i could
also can a shared mailbox use litigation hold

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Vasil Michev (MVP)

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timgreen7077

I have tried multiple times with cross premises access and it has never worked. I know that MS site mentions its supported but I don't think its fully implemented yet. Have you actually attempted this and got it working, because just 2 weeks ago i tried again with no success. I was attempting to user automapping though, and I didn't attempt it without using automapping.

Vasil Michev (MVP)

Yes, they are supported and working, have been for months now. Automapping has never been supported, so that's your issue most likely. What they are rolling out now is support for Send on behalf of and folder-level permissions should follow soon.

timgreen7077

Good to know. I will try it without waiting for auto mapping. Thanks