troubleshooting Question

Help Setting Up SPF Record for Sub-Domain Used for Ecommerce Site

Avatar of csimmons1324
csimmons1324Flag for United States of America asked on
Email ServersDNSEmail Protocols
2 Comments1 Solution183 ViewsLast Modified:
I am in the process of setting up proper SPF and DKIM records and have a question.  We are currently use the domain and have also created the subdomain  Using a CNAME record, the subdomain,, is pointed to our ecommerce store hosted with BigCommerce.  The transnational email messages, such as order confirmations, are sent from Big Commerce's servers.  However, BigCommerce is set up to have those transnational emails appear as if they are coming from  

I am assuming that I need to have the DNS spf record on my web host for the domain include the BigCommerce mail server(s).  Is this correct?  

When logging into BigCommerce, our server settings also have some DNS records, including an spf record which is set as:

Type - txt
Fully Quallified Host -
Value - "v=spf1 +a +mx -all"

I am assuming that since I am not sending any email out under the domain that I do not need to do anything to the spf record with BigCommerce.  Is this correct?
Principal Support Engineer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros