I would like to know if Internet Explorer is considered an application or program. Recently I purchased software online from a company which advertised that it could transfer everything (files, programs and settings) from one computer to another, provided they were both running Windows. I performed the steps to transfer everything, but Internet Explorer 11 was not transferred. The new computer, with a fresh Windows 7 installation, continued to run IE8, and it could not be upgraded. I approached the software vendor for a refund, because a program was not transferred as advertised. They declined, stating: "Internet Explorer is part of Windows Operating System. It is not a normal application; rather, it is an integrated package in Windows itself, similar to Task Manager or IIS." Before I dispute the credit card charge with my bank, I'd like to know if their response is valid.