Is Internet Explorer an application?

I would like to know if Internet Explorer is considered an application or program.  Recently I purchased software online from a company which advertised that it could transfer everything (files, programs and settings) from one computer to another, provided they were both running Windows.  I performed the steps to transfer everything, but Internet Explorer 11 was not transferred.  The new computer, with a fresh Windows 7 installation, continued to run IE8, and it could not be upgraded.  I approached the software vendor for a refund, because a program was not transferred as advertised.   They declined, stating:  "Internet Explorer is part of Windows Operating System. It is not a normal application; rather, it is an integrated package in Windows itself, similar to Task Manager or IIS."   Before I dispute the credit card charge with my bank, I'd like to know if their response is valid.
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ddantesAsked:
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John TsioumprisSoftware & Systems EngineerCommented:
Well given the fact that there is a special version of Windows (version "N")  that ships without IE it proves that IE is not an ordinary/average application.
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käµfm³d 👽Commented:
In earlier editions of Windows, IE was definitely integrated into the OS (or at least into Windows Explorer). It was one of the main gripes that people had about IE (outside of it being slow and not standards-compliant). Not sure about Windows 10 as to whether or not IE is still ingrained into the OS considering that Edge is the browser MS is pushing in that environment.
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ddantesAuthor Commented:
Thank you for your comment.  However, I'm unclear about your reasoning.   If you had said that every version of Windows ships with Internet Explorer, that could corroborate the vendor's point of view, that IE is not an ordinary application, and it is part of the operating system.  However, the fact that a version of Windows ships without Internet Explorer would seem to contradict the vendor's statement.  In other words, Windows does not necessarily include Internet Explorer, so Internet Explorer could be considered an application.  For clarification, when the vendor says that Internet Explorer is not an ordinary application, they mean it doesn't stand alone, like other applications, but it is an integral part of the operating system.
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käµfm³d 👽Commented:
It depends on the version of Windows. In Windows 7 and lower, you cannot uninstall Internet Explorer.
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John TsioumprisSoftware & Systems EngineerCommented:
The mention of Windows "N" is to point the fact that you can't just get rid of IE ...like Uninstall from Programs....MS was forced in producing the Windows "N" version (due to legal reasons)...i guess the core functionality is under the hood (a lot of applications depend on IE) but just doesn't have IE...
Personally i think your best option is to work along with the vendor of the application not against...and probably the vendor should make some remarks on this...
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ddantesAuthor Commented:
Thanks to all Experts.  I would prefer to work with the vendor, but that may be difficult.  Their website says that transfer of everything from one computer to another is "100% guaranteed", but they don't seem willing to honor that.
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John TsioumprisSoftware & Systems EngineerCommented:
I guess its an unpleasant situation...but a nice email explaining that since there is no mention that there are issues in certain cases, they should help you complete the transfer....up to a point..at least...
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