Can't connect to FTP server

Unable to access FTP server using local account created.  Ftp server is 2003 and not using IIS, but OpenSSH.
User seems to have all the permissions needed to access through WinSCP, but I keep getting the access denied message when attempting to connect.
I'm not sure whether or not I did not add this user somewhere with permissions, whereas I am not an avid FTP server administrator.
Any help would be appreciated.
Michael BraceyAsked:
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JohnBusiness Consultant (Owner)Commented:
Check the Active / Passive setting in the FTP client. For anonymous access use Passive and for known (user name) setup try Active.
Michael BraceyAuthor Commented: to FTP server configuration.....where would the Active / Passive setting be?  Are talking about within the app I'm using to access it or at the server itself?

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JohnBusiness Consultant (Owner)Commented:
I was thinking of the Client App and for any FTP app with a GUI interface, Active / Passive would be in the main options.

I don't think the Windows text-based FTP command readily supports Active / Passive.
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JohnBusiness Consultant (Owner)Commented:
Consider using FileZilla as your FTP client. I use WS_FTP (not free but good)
Michael BraceyAuthor Commented:
Never mind I located it.
Michael BraceyAuthor Commented:
So the the Transfer mode is set to Passive in Filezilla, but I'm still getting an "Authentication failed." "Critical error: Could not connect to server" message.
JohnBusiness Consultant (Owner)Commented:
Did you try changing to Active Mode?  

And then you need the credentials set up in the FTP server.
Michael BraceyAuthor Commented:
Yes I did.  Same result....and yes the credentials are setup as a local account on the server.  But as I said we don't use IIS to manage the login....we use OpenSSH.
JohnBusiness Consultant (Owner)Commented:
I am not sure how you would use OpenSSH to manage an FTP connection. Maybe someone else is.
Michael BraceyAuthor Commented:
Although I am not remotely close to an expert on the subject, I was intrigued as well when I found out that the server did not have IIS managing the authentication.
Brian DayhoffSenior Full Stack DeveloperCommented:
You need to connect with SFTP. If you have SSH enabled, you will also need to supply a key file instead of the typical password. If you where using PuTTy to manage this, you will need to convert it to a standard SSH keyfile or .pem. If you are not using SSH, then SFTP will work with the standard username/password. SSL refuses auth requests from insecure sources, which is why the FTP is not connecting.
Michael BraceyAuthor Commented:
Hi guys....thanks so much for your feedback and sorry for the delayed response.  It ended up simply being that they were just needing to pull from another ftp site not send. I resolve the issue with different methods when given the proper info.

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