OWA doesn't open

Hello guys,
I've a problem on microsoft exchange 2010.
When I input my owa address in browser and then Enter, I see the error that is " This account has been suspended. Please contact the billing /support department as soon as possible".
Although I check my domain, host, routes and everything, I don't have any solution.

I would be more than grateful if you can kindly give me a solution.

Thanks a lot.
Ali
Ali EqbalAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

zvitamConsultantCommented:
Does it happends to all accounts or just  one?
0
Ali EqbalAuthor Commented:
I don't know it is related to account or no because I even couldn't open owa to enter username or pass.
*When I enter the owa address I see the error.*
0
MASEE Solution Guide - Technical Dept HeadCommented:
HI Ali Iqbal,
Please try to reset OWA virtual directories.
http://exchange.sembee.info/2010/cas/reset-virtualdirectory.asp
If that doesn't work.
Uninstall CAS role and restart the server and install again. You need Exchange media to reinstall.
Get these results before removing CAS role.
get-ClientAccessServer  | fl identity,autodiscoverserviceinternaluri
get-webservicesvirtualdirectory | fl identity,internalurl,externalurl
get-oabvirtualdirectory | fl identity,internalurl,externalurl
get-owavirtualdirectory | fl server,internalurl,externalurl,DefaultDomain
get-ecpvirtualdirectory | fl server,internalurl,externalurl,DefaultDomain
get-ActiveSyncVirtualDirectory | fl server,internalurl,externalurl
Get-outlookanywhere | fl server,ExternalHostname,ClientAuthenticationMethod,IISAuthenticationMethods

Open in new window

You have to configure configure the same using "Set" instead of "Get"
You can set all at once using this.
https://social.technet.microsoft.com/wiki/contents/articles/5163.managing-exchange-2010-externalinternal-url-s-via-powershell.aspx 
Check this for DNS setup and other errors if any.
https://www.experts-exchange.com/articles/29657/Exchange-2010-Fix-for-an-Invalid-certificate-and-related-issues.html

Thanks
MAS
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

zvitamConsultantCommented:
This error message basically occurs due to Active Directory Replication delay wait for 15 minutes and try, If still facing the same issue, please follow the following article which will help you to resolve the issue.

Your account has been disabled error message when you try to sign in to Outlook Web App
0
Andy MIT Systems ManagerCommented:
Does this happen on all web browsers? I.e. if you are getting this message when opening using Internet Explorer, do you get the same issue when opening OWA on Firefox or Chrome?

Is there another computer you can try opening OWA on, does that have the same issue regardless of which account you use (if you can get to the login screen at all). Have any other users had the same issue?

I would start by confirming it's a server issue before making sweeping changes to Exchange or AD. It could be malware on your computer trying to redirect you - always check other users/computers to see if they have the same issue first, if they do - then look at the Exchange server.
0
MASEE Solution Guide - Technical Dept HeadCommented:
Enough information to confirm answer.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.