OWA doesn't open

Hello guys,
I've a problem on microsoft exchange 2010.
When I input my owa address in browser and then Enter, I see the error that is " This account has been suspended. Please contact the billing /support department as soon as possible".
Although I check my domain, host, routes and everything, I don't have any solution.

I would be more than grateful if you can kindly give me a solution.

Thanks a lot.
Ali EqbalAsked:
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Does it happends to all accounts or just  one?
Ali EqbalAuthor Commented:
I don't know it is related to account or no because I even couldn't open owa to enter username or pass.
*When I enter the owa address I see the error.*
MASEE Solution Guide - Technical Dept HeadCommented:
HI Ali Iqbal,
Please try to reset OWA virtual directories.
If that doesn't work.
Uninstall CAS role and restart the server and install again. You need Exchange media to reinstall.
Get these results before removing CAS role.
get-ClientAccessServer  | fl identity,autodiscoverserviceinternaluri
get-webservicesvirtualdirectory | fl identity,internalurl,externalurl
get-oabvirtualdirectory | fl identity,internalurl,externalurl
get-owavirtualdirectory | fl server,internalurl,externalurl,DefaultDomain
get-ecpvirtualdirectory | fl server,internalurl,externalurl,DefaultDomain
get-ActiveSyncVirtualDirectory | fl server,internalurl,externalurl
Get-outlookanywhere | fl server,ExternalHostname,ClientAuthenticationMethod,IISAuthenticationMethods

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You have to configure configure the same using "Set" instead of "Get"
You can set all at once using this.
Check this for DNS setup and other errors if any.


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This error message basically occurs due to Active Directory Replication delay wait for 15 minutes and try, If still facing the same issue, please follow the following article which will help you to resolve the issue.

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Andy MIT Systems ManagerCommented:
Does this happen on all web browsers? I.e. if you are getting this message when opening using Internet Explorer, do you get the same issue when opening OWA on Firefox or Chrome?

Is there another computer you can try opening OWA on, does that have the same issue regardless of which account you use (if you can get to the login screen at all). Have any other users had the same issue?

I would start by confirming it's a server issue before making sweeping changes to Exchange or AD. It could be malware on your computer trying to redirect you - always check other users/computers to see if they have the same issue first, if they do - then look at the Exchange server.
MASEE Solution Guide - Technical Dept HeadCommented:
Enough information to confirm answer.
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