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Self service password reset Azure Office 365

I have Office 365 and Azure P1. I am in a hybrid setup and I am able to use self service password reset plus write back.. When I reset my password it sends me a text message which I enter but then for some reason it also looks for a second authentication method even though only text message is set in the azure portal. Can anyone tell me why this is?
1 Solution
Vasil Michev (MVP)Commented:
You have the settings on two levels. The company-wide ones can be configured to require several types of authentication, then on the on the actual registration page the user need to specify at least two methods (regardless of the company settings). Apart from that, you might be hitting some Conditional access or MFA enforcement policy.
Sid_FAuthor Commented:
Ah ok I think tis because I assumed I would be able to reset by only providing one authentication method!
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