troubleshooting Question

Slow computer and internet browser

Avatar of Mags
MagsFlag for United States of America asked on
Windows 10
69 Comments10 Solutions349 ViewsLast Modified:
I have a client whos computer is slow as well as internet pages loading very slowly...he says he has to twiddle his thumbs (although his speed shows 170 mbps). His CPU usage is off the charts...see attached. He runs a lot of programs simultaneously.
He says,  "Lately, it’s gotten intolerable, and is an impediment to getting any work done.
My system has gotten very very slow.  I have to wait and twiddle my thumbs while it opens a new website.  Likewise, linking to another page is a very lengthy operation.  When I look at Task Manager, CPU is near 100% at those times. The main culprits when I look at processes are WMI Provider Hosts for each browser.  Service Host: Superfetch is another.  Those processes tend to grow and gobble up all available CPU time, which slows everything else to a halt."

He has 16 GB of ram, Windows 10. Thoughts?
David Johnson, CD
The More I know, the more I don't know
Join our community to see this answer!
Unlock 10 Answers and 69 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 10 Answers and 69 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros