Canon MX 510 won't print correctly for PDF.

Canon MX 510 won't print correctly for PDF.  Word documents print full document while a document in Foxit Reader or Adobe Reader print a quarter of the page and shoot a blank page after that.  I tried the following steps for Adobe Reader to try and resolve the problem...  None work

Go to Edit>Preferences>Documents and set PDF/A mode to "Never"

Then go to Edit>Preferences>Security (enhanced) and deselect "Enable protected mode at startup.

 If that doesn't work, you can always try selecting "Print as image" in the advanced print dialog.
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snoopaloopAsked:
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snoopaloopAuthor Commented:
I like where the last two commenters heads were at.  I hit up Sonicwall support to resolve this.  It has to do legacy devices/services and how they shut down those old features.  Here's how to re-enable them so I can once again use Canon scanner and printer.

Sonicwall diag page

sonicwall bonjour service

I will try to get a better article once one becomes available...

http://www.beaconitservices.com/blog/2016/03/sonicwall-hidden-features-and-diagnostic-routines/
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☠ MASQ ☠Commented:
In Adobe Reader check in your Print Dialogue that 'Page Sizing and Handling' is set to 'Size' and not 'Multiple'.
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JohnBusiness Consultant (Owner)Commented:
Is the printer set up with Ethernet or Wireless connection?

It seems that the printer has not caught up to the Windows Spooler.

In the Printer Driver properties, try setting the Advanced Properties to print directly to the Printer (which bypasses the spooler)
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Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
David GipeCommented:
Before going too far, did it ever work?

If it never worked properly ===> I once had an HP All-In-One printer where only the Adobe print jobs were printing *very* slow. I had to change the printer driver to a basic Deskjet printer and it worked fine.

If it did work properly at a time in the past ===> (1) you could change to an older (or newer) printer driver to see if either the outdated driver needs updating or the newest driver needs downgraded or (2) if using PCL, try a PS driver or vice versa.
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fred hakimRetired ITCommented:
try printing to a pdf document and see how it does.  If you see the problem in the PDF output, then the problem is not the printer.
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snoopaloopAuthor Commented:
  • ]Selected size not multiple
  • Wireless connection
  • Let me know what I should check or uncheck for direct printing... no spooler (see below)
  • The printer was fine up until I swapped out a home office netgear basic router for Sonicwall TZ400.  The TZ required that I bridge the wirleless and wired LAN together to be on the same segment.  It also required a trust enabled for me to ping the wireless Canon from my wireless PC.  The scanner is wonky too now.  It scans for the flatbed but the ADF quit half through and provide an error message below

I will go ahead and uninstall everything for the Canon programs/drivers and reinstall.  It seems very peculiar that printing and scanning kinda half way works since my Sonicwall install.  I'm use to all functioning or complete failure.



Printer properties

Scanner error
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snoopaloopAuthor Commented:
I uninstalled the drivers and Canon software; and reinstalled.   I was hoping maybe it had something to do w the software variables of the Canon reinstall illustrated below.  Scanner in ADF mode still initializes but does not complete.  The PDF printed a full page once and now it's backing to shooting a 1/4 page of the top page, text and graphic headers followed by a blank page for a page print request.


Permit
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JohnBusiness Consultant (Owner)Commented:
What operating system are you using?  I believe there is a Windows 10 driver for that printer.

Is there a basic driver you can install for this printer?  I would try that if there is a basic driver.
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snoopaloopAuthor Commented:
I tried the WS driver before uninstalling everything on Windows 10. It produced the same results.
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JohnBusiness Consultant (Owner)Commented:
Try the printer on a different computer with the same OS specifications
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snoopaloopAuthor Commented:
I actually reverted back to the Netgear router and connected all devices involved in this problem.  Scanning and printing are humming along.  I have since tore down that setup because I want my Sonicwall to be the default router in this environment.  However, I am not sure what to tweak on the router for it to play nice with my Canon.
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JohnBusiness Consultant (Owner)Commented:
As long as IP addressing and DNS Server Settings are good there is nothing to tweak
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snoopaloopAuthor Commented:
I have no idea why the Sonicwall is causing these print and scanning issues.
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JohnBusiness Consultant (Owner)Commented:
Sonic Wall is pickier than most but set up Sonic Wall wireless and the attach your printer using the wireless settings. That should work
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snoopaloopAuthor Commented:
The Canon connects to the integrated Sonicwall AP with ease.  My computer can browse to the Canon Configuration web page with no problem.  The printer reverts back to a 1/4 page worth of print then shoots out a blank second page.  Some configuration adjustment is needed on the Sonicwall.
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JohnBusiness Consultant (Owner)Commented:
Can you connect the printer directly to the computer (USB) to test?
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snoopaloopAuthor Commented:
I don't understand how this test is helpful.  I already tested scanning and printing under the Netgear router; and the Canon works fine.
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JohnBusiness Consultant (Owner)Commented:
If it works through the Netgear then it is a compatibility issue with your Canon.

Did you try Direct Printing as I suggested earlier. Your screenshot above suggests no.
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snoopaloopAuthor Commented:
That doesn't make sense.  How can a canon not be compatible w a router?
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JohnBusiness Consultant (Owner)Commented:
It works otherwise so that must be the issue. Try Printing Directly as I suggested.
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fred hakimRetired ITCommented:
I'm with snoop on this.  If the printer works fine, when the sonic wall is out of the picture, what could possibly be learned by a direct print?   My guess is something with the sonic wall is causing the issue.  First make sure the printer is connected to the safe side network.  Second make sure the packet sizes allowed are jumbo.  It could be the sonic wall is truncating large packets being sent to the printer.   Personally, I'm not a fan of using sonic wall for your internal LAN routing because of issues like this.  My preferred setup would be ISP >>> Sonic wall >>> your internal LAN router(s).   I then connect Internet facing devices to the sonic wall (web servers, IP shared devices etc.).
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David GipeCommented:
I'm with Fred because (and based on what I'm reading), if you are plugged into the wrong "side" of the SonicWall then some type of filtering, rules or otherwise is interfering with communications.

One other question, was the SonicWall new and with default, out-of-the-box settings or ... ?

Also, does this shed any light on (or apply to) your device (see https://www.sonicwall.com/en-us/support/knowledge-base/170505389728649 )?
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snoopaloopAuthor Commented:
@Fred  out of curiosity, what internal LAN router do you suggest for 5 to 20, 50, or a 100 user environment.  I am hoping this the last LAN quirk I have to deal with from the Sonicwall.
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snoopaloopAuthor Commented:
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snoopaloopAuthor Commented:
It was the correct answer
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