Our organisation has decided to implement ERP - our management is convinced with SAP to be chosen however not yet finalized, our objective is to have one unified solution across the organisation at present we are using sales force.com for marketing and sales function,
1. would like to understand does SAP has capability for sales force automation and does it support the integrations like CTI, web, face book, mainly does it allow web API integrations
2, if not SAP please suggest other ERP product which can handle sales force automation and other process, we are in real estate vertical (we do not construct we only sell the flats).
3. what all the measures to be taken to implement ERP, is CIO needed as the technology is one part, do we require Consultant who has implemented in our vertical and project manager who leads the implementation,
4. please help me with the list for the need of technology and IT head role in detail for this project similary consultants and Project Manager and what are various types of roles to be put in place to choose and start ERP implemtetion who can drive and implement successfully.
5. Please let me know the approach or methodology for implementing the ERP what top management should do and what all the roles to be created to implement the ERP, thanks