New user not showing up in Address Books

LockDown32
LockDown32 used Ask the Experts™
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It is a SBS 2011 Server which is what? Exchange 2007? I just added a user and for some reason he isn't showing up in peoples Outlook 2013 Address Books on the workstations. What do I need to check?

   I did delete some distribution groups the other week. Is there a default distribution group I might have deleted?
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Top Expert 2015
Commented:
The GAL update is not real-time.  There is a delay.

Try updating it manually: https://www.experts-exchange.com/articles/8392/Manually-Update-Global-Address-List-GAL-on-Exchange-2010.html

This is for Exchange 2010 but the command should work for Exchange 2007 as well.
Sam Simon NasserIT Support Professional
Commented:
SBS refers to Small Business Server, it's Like Windows Server Enterprise or Data center but targeting Small Business, like 50 users or something
Top Expert 2015
Commented:
"SBS refers to Small Business Server, it's Like Windows Server Enterprise or Data center but targeting Small Business, like 50 users or something"

Yes, and an Exchange server is included in each SBS version.  That's what he was referring to.
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Sam Simon NasserIT Support Professional
Commented:
Make sure that your offline address book is being updated

To check that, open EMC, drill down to Organization Configuration, click on Mailbox, then click on Offline Address Book tab, right click on the Offline Address List, then click on update.  This will update the GAL.  When I first did this, received an error, which took me to check the server the address book resided on and found out the service was not started.  Hope that helps.
LockDown32Owner
Top Expert 2016

Author

Commented:
The one thing I did find was where to update it in EMC. I did it a second time following the article then manually downloaded the GAL via the article. Still no luck.

(also restarted the Exchange File Distribution service......)
Top Expert 2015
Commented:
How long ago did you add the user and check?

Can you try forcing the update using the shell?

Update-GlobalAddressList -Identity "Default Global Address List" -DomainController "YourDomainControllerName"

Also, as in the article can you confirm that you restarted the Microsoft Exchange File Distribution service?
LockDown32Owner
Top Expert 2016

Author

Commented:
I added the user yesterday at about 4pm. I have restarted the Microsoft Exchange File Distribution service. The powershell script return the following (screenshot)
Capture.PNG
Top Expert 2015
Commented:
For the machine name can you use try machinename.domain.local?  So in your case it will be GSM01.domain.local

Change the domain to match your domain name.
LockDown32Owner
Top Expert 2016

Author

Commented:
Same error Wayne. New screen shot attached.
Capture.PNG
Top Expert 2015
Commented:
Hi LockDown32,

Please request the moderator to delete the attachment because you shouldn't be posting your private info here (the actual domain name).

I am suspecting that you don't have the permission to run the command.  You need these permissions to manage the GAL and run the *-GlobalAddressList cmdlets.  Please verify that the account used to run the command has access to Organization Management group in AD.
LockDown32Owner
Top Expert 2016

Author

Commented:
I am not too worried about it Wayne. It is Public Domain. When running those commands I am logged in as the Domain Administrator. It just doesn't get any more elevated :) My guess would be that the version of PowerShell is too old.

   On a side note something we did along the way seemed to work. Either manually updating the GAL in EMC or restarting the Distribuion Service (or both). He just showed up in the GAL. The server is getting old and slow...... thanks guys.
Top Expert 2015

Commented:
Glad it worked for you and thanks for the points. Cheers!

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