Desktop Flickering

Desktop, Windows 10, constantly flickering.  I can't do a thing. I am connected remotely to a client's computer. When I rebooted it I believe a Windows update occurred.
Help!
Mags
MagsOwnerAsked:
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McKnifeCommented:
Installing a new driver for the display adapter si surely worth trying. I would like to know whether the yellow trinagle in your screenshot indicates a problem. Can you look at the device properties (Generic PnP monitor)? It usually won't even need a special driver to function correctly.
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JohnBusiness Consultant (Owner)Commented:
Latest Windows 10 combines with BIOS changes.

Update BIOS, Chipset and Video Drivers, restart and test.
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MagsOwnerAuthor Commented:
hi John that will not be easy since I am working remotely. Can I do anything remotely?
Mags
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JohnBusiness Consultant (Owner)Commented:
You do need to update BIOS and Chipset at the computer, so you would have to write up instructions for the user.

Once done, you can do Video remotely.
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MagsOwnerAuthor Commented:
Arghhh...she feels very uncomfortable about that...anything else possible??
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JohnBusiness Consultant (Owner)Commented:
The Meltdown threat is hardware / firmware based and so BIOS needs to be updated

Can someone near help this customer?
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MagsOwnerAuthor Commented:
Actually I found the help I had when this happened to another client back in July 2017. I got her started in safe mode with Networking. After she does some critical work in the morning I will attempt to update her video drivers. I will keep you posted.
Thanks,
Mags
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Mitul PrajapatiJunior IT EngineerCommented:
BIOS update is easy from remote. Just needed to download BIOS exe file and Install it, It won't ask user to do complex things. It may restart automatically during BIOS installation. She just needed to sit relax. Once BIOS get updated, update the Videos drives as well.
If this fix the issue then it is fine or you will be needed to changed screen or board. I had to change both.
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nobusbiljart fanCommented:
i believe the simplest is waiting a couple of hours to allow the update to install - and reboot  a couple of times needed
this fixes many problems after updating older hardware
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McKnifeCommented:
Can you please write in clear word what you are trying to do and what situation you are in? Your details are insufficient.
So far, I gather, that you are connected remotely and see a flickering screen that  makes working impossible. It could be that this flickering only happens for the remote user - your details don't tell. Also, it is unclear, if there is anyone present at the remote machine to help you.
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MagsOwnerAuthor Commented:
I was in the process of running some scans remotely as MBAM had picked up some PUPs. I updated SUPERAntiSpyware and restarted the computer. It took a while so I figured Windows 10 had done an update. When I was able to reconnect the Desktop Screen continued to flicker and I could not work. The screen was also flickering for my client. I then remembered that EE had helped me last year with a simlar issue of a flickering desktop. i instructed her to start the computer in Safe Mode with Networking. That stopped the flickering and she was able to use her computer.

What worked before was to uninstall the display adapter, let Windows use a generic on then update the display adapter. However her monitor also has a ! in yellow but that may be because the computer is in safe mode.

Thinking I should uninstall the Display adapter then restart...do you concur or do you have other suggestions?

Display adapter
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MagsOwnerAuthor Commented:
It simply states that Status is not available while in safe mode. Says I have the best driver.
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MagsOwnerAuthor Commented:
I am going to uninstall the Display adapter and restart in a clean boot state...wish me luck!
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MagsOwnerAuthor Commented:
So far so good...going to update the driver reboot then work with the boot state.
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MagsOwnerAuthor Commented:
Okay...back in business. Finishing malware scans.
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JohnBusiness Consultant (Owner)Commented:
I asked you to do drivers earlier. Did I not assist?
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McKnifeCommented:
He surely has, Mags. Please change the point division accordingly.
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MagsOwnerAuthor Commented:
Actually John your strong recommendation was to
Update BIOS, Chipset and Video Drivers, restart and test.
and next was
You do need to update BIOS and Chipset at the computer, so you would have to write up instructions for the user.
Once done, you can do Video remotely.

I, in fact, only needed to have the computer restarted in Safe Mode, remove the Display Adapter and restart. It was not necessary to even deal with the BIOS. John if you would have suggested that as an alternative I would have been happy to award you points.

I would consider either of your additional comments on my reason for awarding the points they way I did.
Mags
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McKnifeCommented:
The display driver, when removed, gets redetected on reboot. The cached driver files will be used. So if that corrects the issue, fine, but still the hint to renew/install the driver was correct. I suggest at least to split points.
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JohnBusiness Consultant (Owner)Commented:
Thanks much for following up.
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