A Windows 10 Pro desktop sometimes does not show the desktop icons after booting up. I get the Ctrl-Alt-Del prompt to sign into the domain but after that I get a black screen with a live mouse pointer. This does NOT happen all the time but it happens often enough to be an issue. Sometimes a reboot or 2 will do the trick but there seems to be no pattern for it. I have run all the diagnostics on it and it comes up with nothing. I've updated the BIOS, chipset and graphics drivers. The kicker is that this happens to only 1 user and only his computer on the domain. We started out with a new Dell Optiplex 7050 and it happened with that one and the same user. I got a brand new replacement from Dell because I was within the 30 days and the company did not want refurbished parts in a new computer. Dell was going to replace the motherboard. I received and setup the 2nd Optiplex 7050 and the exactly same thing started to happen. I decided to do a full system restore to factory, install the necessary programs and join it to the domain. Sure enough it happened again. I contacted my Dell rep and we returned the 2nd one but the new one I ordered is an Optiplex 3050 with just about the same specs. My thinking was possibly a batch of bad motherboards. It turns out that the Optiplex 3050 is doing the same thing. I can't believe that we could get 3 new computers in a row that have the exact same issue. I am not the administrator of the domain so I asked the admin to look into the user's profile and see if that could be causing an issue. I wasn't able to get a clear answer from him either as he is stumped also. I am at a complete loss on this one and would appreciate any help I can get. Here are the basic specs:
Dell Optiplex 7050, now a 3050. 16 GB RAM with a 500 GB PCIe solid state drive. It is using the on board graphics and I have already tried changing the cables and switching from DP to HDMI and back again. I didn't think that would have anything to do with it because it does eventually boot up properly.
Thank you in advance,