USB mouse/keyboard not working when trying to use Windows Deployment Service to install image

Hi guys

I'm using Windows Deployment Services to deploy a Windows 7 image. Our Windows Deployment Service server is a Vmware virtual machine (Windows 2008R2). We have purchased an HP Prodesk 400 G4. In the past, we would have PS2 mice/keyboards so that when the PC would come to the imaging section, the mouse/keyboard would work.

We now only have USB capabilities with this PC. I have plugged keyboard/mouse in and when we get to the Windows installation where you choose the language, region etc, the mouse/keyboard do not work.

Is there some way of injecting drivers or something to the .WIM image we have built? Or any workaround you would recommend?

Thanks for helping
Yashy
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YashyAsked:
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☠ MASQ ☠Connect With a Mentor Commented:
The G4 has USB 3.0 ports and Win 7 has no native USB 3.0 support
Add this Intel driver to your image
https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Have you supplied all the drivers required for the motherboard in the Drivers section of MDT

E.g. imported drivers for your motherboard it suggests you are missing system board drivers and USB stack

If you select Device Manager when it's installed what's missing?
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YashyAuthor Commented:
Andy, thanks for responding. We're using the WDS system. I haven't worked with MDT. Is that the way I should do it?

MASQ - i downloaded the drivers you mentioned and extracted them. I used DSIM to mount the Win7.WIM file. However, when I use DSIM to inject the drivers, I get:

Installing 1 of 2 - C:\Mount\Drivers\iusb3hub.inf: Error - An error occurred. Th
e driver package could not be installed.
For more information, check for log files in the <windir>\inf folder of the targ
et image.
Installing 2 of 2 - C:\Mount\Drivers\iusb3xhc.inf: Error - An error occurred. Th
e driver package could not be installed.
For more information, check for log files in the <windir>\inf folder of the targ
et image.

I've elevated to Administrator also. Is there a workaround?

Thanks again
Yashy
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Yes use MDT to deploy your images!
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☠ MASQ ☠Commented:
Or unblock the downloaded files  before using DSIM to inject them!
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David Johnson, CD, MVPConnect With a Mentor OwnerCommented:
these drivers need to be in the boot.wim
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YashyAuthor Commented:
Hi guys

So in the end, we had to inject the drivers into the boot.WIM image and also the Windows7 image that we had captured that we were deploying and only then did it work.

Andy - we are using WDS and we literally do the PXE boot and then install the image that is sitting on our server, which is why I mentioned we weren't doing it via MDT.

Thanks for helping
Yashy
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