Document slow saving to SQL server

Ok so satellite office connect to main office via 100mbs fibre line

SQL 2012 box at main office runs our practice management system called ALB by a company One-advance.

Clients connects directly onto the SQL server which basically stores client information and is used to produce documents. It can take up to 40secs to save a simple word doc via the application. Is this normal?

I’ve used performance counters on the SQL box and disc access seems fine - if I perform same action on same LAN as server it also fine and fine if accessed via RDS

I am at a lost as to where to start or what to suggest

Is this an SQL issue or network or application?
Ian PriceIT ManagerAsked:
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Vitor MontalvãoMSSQL Senior EngineerCommented:
It's seems to me that's a network issue. 100mbs is nothing nowadays.
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Ian PriceIT ManagerAuthor Commented:
Well I would agree but saving from satellite office to the server not by the application is instant not lag
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Windows Server 2012

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