Having issues with the credetial manager and outlook

Having an issue with Outlook and the credential manager, windows 7 and outlook 2013.. It works for the username but not the password I have dumped the cred re-saved it manually edited it and I cant get it to work. So every time the user opens outlook she has to manually enter the password we have checked save password and it syncs up with her email but the next time she has to reenter her password.. Any ideas?
bankadminAsked:
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FOXActive Directory/Exchange EngineerCommented:
1. Can she log in to webmail without issue?
2. Remove everything from credential manager again
3. Remove any outlook profiles on the workstation
4. Clear all saved passwords on the browsers of the user's workstation
5. Launch outlook in safe mode and load the new profile:
    Start>  In the run box   type in       Outlook /Safe
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bankadminAuthor Commented:
Yes she can logon to the OWA and she authenticates fine but has to manually enter the password every time she opens outlook. Do you still suggest I do the steps above
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FOXActive Directory/Exchange EngineerCommented:
Yes do the steps above in that order
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bankadminAuthor Commented:
So I went to do this but I wanted to make a back up of the pst file but it turned out to be a ost file when I attempt to export it I get prompted for a password and I never set a password to it and neither has the end user. So I haven't attempted this yet because I don't want to lose any data.
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FOXActive Directory/Exchange EngineerCommented:
Bank,
. Is the email user's email sitting on Exchange or is everything pulled to a .pst file?  If the user's email is sitting on Exchange you have nothing to worry about.  YOu can remove the profile.   The problem is on the client side(Microsoft Outlook) .  You already stated that you can view the email in OWA.

Check location
Open outlook>File>Account Settings>Account Settings...is the default Microsoft Exchange?
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bankadminAuthor Commented:
Yes it is the default account. This persons setup is different than all other users here. For other users I have an internal exchange server but she connects to outlook 365 when I look at her OWA she doesn't have all her folders so I'm nervous about deleting profiles with out a backup
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FOXActive Directory/Exchange EngineerCommented:
The folders that you don't see in OWA, do those folders reside in a .pst file in Outlook?  If they do, you will not see them in OWA.  They are data files opened on the local machine.  Verify all before you remove the profile.
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bankadminAuthor Commented:
So I made the ultimate mistake of taking a end users word for something. All her stuff was in her OWA so the backing up was not necessary. So moving on I attempted the steps with /safe mode and now its prompting to select the profile and the password when after configuring the new account. Do you think a uninstall/reinstall of office is worth the time of doing?
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FOXActive Directory/Exchange EngineerCommented:
Remove all the old profiles, create a new one, when it prompts for credentials, have her enter her UserPrincipalName and her password
Make sure credential manager>Windows Credentials is cleared out beforehand
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bankadminAuthor Commented:
I have attempted those steps with no success, I also created a new data file just because its one thing I hadn't tried yet.
I'm dumping everything now, I'm out of ideas so I figured starting out fresh is worth a shot.
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FOXActive Directory/Exchange EngineerCommented:
When the credentials were entered, did you put a check inside "Remember Credentials"?
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bankadminAuthor Commented:
I did not check the box the first time I brought it up after the /safe load but I did the second time. Same result either way
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bankadminAuthor Commented:
I did the uninstall then the cleanup then the reinstall and it did it again, I noticed something this time, it saved a cred during configuration but it still prompted for the username and password then when I saved that it created another cred one cred was local and one was enterprise I deleted only the local and its working now.
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bankadminAuthor Commented:
Thanks for all your prompt responses
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