Mags
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Odd Registry entry
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ASKER
I've been running scans...Chrome was a issue with redirects. Resolving that now. Found this when I was going into Googles registry entries.
No...this is a different computer John...busy couple of days!
No...this is a different computer John...busy couple of days!
ASKER
I have already backed up the Registry...shall I delete them?
Look also in the Hosts file if you are getting redirected.
C:\windows\system32\driver s\etc
C:\windows\system32\driver
Yes I would
ASKER
Most likely a rights issue, you can take ownership of the key (and children) in order to remove.
-saige-
-saige-
Highlight each of the 3 "Chinese" keys and export them. Then upload these 3 files here for me to look at.
ASKER
Tried, gave permission, still error and unable to delete.
ASKER
Too late McKnife, I already deleted them. Restarted computer, no issue.
You must be joking :-|. Never delete something before exporting - 1st rule with regedit.
ASKER
I already exported the entire registry (see my notation above), I thought that was a good preventative measure in case there was an issue.
Next?
Next?
Well, those keys can be seen in the exported registry. Open the backup in a good editor, for example notepad++, and search cache2, that will find these Chinese keys. Then copy the portions and paste them here.
ASKER
Here you go McKnife. Thanks for your help
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㒐沂\cach e2]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㙤㌹〲捥捦㌰㈱攱 摤挷㑦㌹㑦㘹㈱〸ㅤ〵 㠹㌲〱Գԅԅ䵌䵅0\ cache2]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\湩楬敮※楦敬慮敭 ㌽㔵〰ㅤ㜰㔷㜱摢ち㤲 挲㥢愰㠸㠳㐲⸸灪g瑬 ㌀戱e\cache2 ]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\滀ⶈ뺠⟢O \cache2]
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
What have we won if you list the names of the keys that we already know? Nothing :-)
The lines below those should hold some info, quote those, too.
The lines below those should hold some info, quote those, too.
ASKER
i'm not sure what you are really asking for. Here is everything on my search for cache2
Line 255910: @="IOleCache2"
Line 346123: @="IOfflineFilesCache2"
Line 608238: @="IOleCache2"
Line 733730: @="IOfflineFilesCache2"
Line 2177631: @="IOleCache2"
Line 2303123: @="IOfflineFilesCache2"
Line 2915195: [HKEY_USERS\.DEFAULT\Softw are\AVAST Software\Avast\cache2]
Line 2915208: [HKEY_USERS\.DEFAULT\Softw are\Browse r Cleanup\cache2]
Line 2954911: [HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\Software \AVAST Software\Avast\cache2]
Line 2954935: [HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\Software \AVAST Software\Avast Browser Cleanup\cache2]
Line 2955126: [HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\Software \AVAST Software\Browser Cleanup\cache2]
Line 2955199: [HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\Software \Browser Cleanup\cache2]
Line 2960510: "MetadataDownloadCachePath "="C:\\Use rs\\Mike-P C\\AppData \\Local\\M icrosoft\\ Media Player\\Cache297455093"
Line 3217308: [HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㒐沂\cach e2]
Line 3217315: [HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㙤㌹〲捥捦㌰㈱攱 摤挷㑦㌹㑦㘹㈱〸ㅤ〵 㠹㌲〱Գԅԅ䵌䵅0\ cache2]
Line 3217322: [HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\湩楬敮※楦敬慮敭 ㌽㔵〰ㅤ㜰㔷㜱摢ち㤲 挲㥢愰㠸㠳㐲⸸灪g瑬 ㌀戱e\cache2 ]
Line 3217329: [HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\滀ⶈ뺠⟢O \cache2]
Line 3324630: [HKEY_USERS\S-1-5-18\Softw are\AVAST Software\Avast\cache2]
Line 3324643: [HKEY_USERS\S-1-5-18\Softw are\Browse r Cleanup\cache2]
Please let me know if I need to do anything differently. Thanks
Line 255910: @="IOleCache2"
Line 346123: @="IOfflineFilesCache2"
Line 608238: @="IOleCache2"
Line 733730: @="IOfflineFilesCache2"
Line 2177631: @="IOleCache2"
Line 2303123: @="IOfflineFilesCache2"
Line 2915195: [HKEY_USERS\.DEFAULT\Softw
Line 2915208: [HKEY_USERS\.DEFAULT\Softw
Line 2954911: [HKEY_USERS\S-1-5-21-93624
Line 2954935: [HKEY_USERS\S-1-5-21-93624
Line 2955126: [HKEY_USERS\S-1-5-21-93624
Line 2955199: [HKEY_USERS\S-1-5-21-93624
Line 2960510: "MetadataDownloadCachePath
Line 3217308: [HKEY_USERS\S-1-5-21-93624
Line 3217315: [HKEY_USERS\S-1-5-21-93624
Line 3217322: [HKEY_USERS\S-1-5-21-93624
Line 3217329: [HKEY_USERS\S-1-5-21-93624
Line 3324630: [HKEY_USERS\S-1-5-18\Softw
Line 3324643: [HKEY_USERS\S-1-5-18\Softw
Please let me know if I need to do anything differently. Thanks
Quote lines 3217308 to 3217328, please
ASKER
A couple more for good measure...I hope this is what you want
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㒐沂]
"cl"=dword:00000003
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㒐沂\cach e2]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㒐沂\ext]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㙤㌹〲捥捦㌰㈱攱 摤挷㑦㌹㑦㘹㈱〸ㅤ〵 㠹㌲〱Գԅԅ䵌䵅0]
"cl"=dword:00000003
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㙤㌹〲捥捦㌰㈱攱 摤挷㑦㌹㑦㘹㈱〸ㅤ〵 㠹㌲〱Գԅԅ䵌䵅0\ cache2]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\㙤㌹〲捥捦㌰㈱攱 摤挷㑦㌹㑦㘹㈱〸ㅤ〵 㠹㌲〱Գԅԅ䵌䵅0\ ext]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\湩楬敮※楦敬慮敭 ㌽㔵〰ㅤ㜰㔷㜱摢ち㤲 挲㥢愰㠸㠳㐲⸸灪g瑬 ㌀戱e]
"cl"=dword:00000003
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\湩楬敮※楦敬慮敭 ㌽㔵〰ㅤ㜰㔷㜱摢ち㤲 挲㥢愰㠸㠳㐲⸸灪g瑬 ㌀戱e\cache2 ]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\湩楬敮※楦敬慮敭 ㌽㔵〰ㅤ㜰㔷㜱摢ち㤲 挲㥢愰㠸㠳㐲⸸灪g瑬 ㌀戱e\ext]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\滀ⶈ뺠⟢O ]
"cl"=dword:00000003
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\滀ⶈ뺠⟢O \cache2]
[HKEY_USERS\S-1-5-21-93624 0840-13510 15951-1972 136265-100 1\滀ⶈ뺠⟢O \ext]
[HKEY_USERS\S-1-5-21-93624
"cl"=dword:00000003
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
"cl"=dword:00000003
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
"cl"=dword:00000003
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
"cl"=dword:00000003
[HKEY_USERS\S-1-5-21-93624
[HKEY_USERS\S-1-5-21-93624
ASKER
What about deleting the rest of Chrome before reinstall??
Delete it after you uninstall
ASKER
I already uninstalled Chrome. This is leftovers. I tried...it is not letting me
Tried, gave permission, still error and unable to delete.
Might have to use Revo to uninstall. Be careful with Revo
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You said you have a registry backup so you can try deleting the entries
ASKER
Did you open regedit with Run as Administrator?
ASKER
Yes.
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ASKER
What is the best link to do a OS refresh so he doesn't lose his installed programs? Too many things going wrong.
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ASKER
Then what are you suggesting John...I am remote and don't feel that offers enough support to do a fresh install...if needed what about creating a new user profile??
You can do a repair install remotely.
If you still have issues that are user profile related, you can backup the profile, delete it and create a new one remotely.
If you still have issues that are user profile related, you can backup the profile, delete it and create a new one remotely.
ASKER
Okay...double checking his backup and making sure he has all his activation keys should we need to reinstall any programs.
Why do some refreshes keep all programs and other times deletes programs (apps) that didn't come with the computer?
Why do some refreshes keep all programs and other times deletes programs (apps) that didn't come with the computer?
ASKER
in Firefox I have to save, shall I continue and run from the download?
I use Run, not Save. Chrome, IE and Edge will properly prompt and you can Run in place.
If you do download, you can Run the download.
If you do download, you can Run the download.
ASKER
No IE or Chrome :-( Edge not working. I will run from the Firefox download
Do that. Save prompts Run for me properly so this machine appears screwed up.
I should have said Run is beside Save. Save prompts Save As. That was changed in Windows 10 more than a year ago.
ASKER
Okay...installing now, I'll keep you posted. Thanks!
ASKER
Refresh finished...now Windows update...more tomorrow!
in your case - i would look in the installed programs - and check if there is a chinese/korean/Taiwan software installed
uninstalling this (Revo uninstaller?) can help you get rid of this problem
uninstalling this (Revo uninstaller?) can help you get rid of this problem
ASKER
Nobus I did not see any such programs. The OS Refresh resolved all issues, thanks John! I was able to install Google Chrome, IE reappeared and I am able to see all his programs (apps) in the Start Button. The computer is running well.
ASKER
Thanks for all your help!!
You are very welcome and I am glad that is now all sorted out after all.
i guess it means we all need start learning Chinese
ASKER