asked on

office maxing out CPU

reported issue: "My install of Office would frequently use up 100% CPU periodically throughout the day, limiting my ability to work. "

user is on a mac but he uses his email on windows through parallels.

i had him update office, and then run an online repair (though programs and features) but he said it actually is worse.

system details: macbook pro, osx high sierra 10.13.3, 2.7 ghz, 16 GB memory, Parallels 13.3.0, Windows 10 VM all updates applied (assigned 8GB of Memory), Office 2016 all updates applied, HD size 211GB with 65.5 GB free.

SOLUTION

serialband

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Eoin OSullivan

Can the user open up the Activity Monitor app on their computer and leave it running in the background.

When the CPU hits MAX they can take a screenshot of the top processes .. as there could be a rogue process at issue here.

RAFA

Hello,

Validate the task manager to see which processes or services are consuming the most resources.

Run a scan with your antivirus software, to validate or discard any malware or malicious software on your computer

regards.....

Dawn Marie Stanford

ASKER

the person was able to isolate that it was outlook that was maxing out the CPU