Clone of a VM( Exchange) stuck in 5% and not progressed even after 8 hours- Can i cancel the process

Hi

I was trying to clone or Exchange 2007 server at 12:05am and after 5% progress , it gave me an error saying " An error occurred while quiescing the virtual machine"  and I saw a kb article and it was saying that I need to start the Virtual Disk service in services on the exchange server. I started this service on the exchange server and tried again to clone and this time the error didn't popup. But it has stuck on 5% and not progressed at all, it is now almost 8 hours since I started this process and something is not right.

https://kb.vmware.com/s/article/2069952

If I right click the exchange server, it gives a cancel option and would like to cancel and if I cancel the clone process, will there be any problem with the exchange server?
Please see the attachment and I have attached both snapshot.

Please let me know what to do at this stage. Any help would be great!
Thanks in advance
Clone-error.png
lianne143Asked:
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Senior IT System EngineerIT ProfessionalCommented:
Please try to turn off the VM to expedite the process ?
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Senior IT System EngineerIT ProfessionalCommented:
By the way, Exchange server does not support when cloned.
This is as per Microsoft recommendation.
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lianne143Author Commented:
Now , I don't have much down time  to clone and would like to cancel the clone process. If I right click the clone process and cancel, will my exchange get into problems.
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Senior IT System EngineerIT ProfessionalCommented:
The issue could be when the disk consolidation process happening it could kill the VM or make it offline for few times.
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Chirag NagrekarSystem AnalystCommented:
I don't think canceling the clone would create problem. It is just creating replica of original image. Original Image would be untouched.

And if you are able to Clone VM somehow make sure you Sysprep it.

Share your feedback when you cancel.
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Senior IT System EngineerIT ProfessionalCommented:
Hi Chirag,
Exchange server would be unusable if it is sysprepped.
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David Johnson, CD, MVPOwnerCommented:
The error message means that the system could not create a snapshot of the disk due to high disk activity.  You probably can't do a backup either since the vss snapshot cannot be created due to high disk activity

What I would do is restore from a backup to a new VM.. What is your ultimate aim for doing the clone in the first place?  A lazy-man's backup?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Usual problems stunning Exchange DB or your VSS is broke in VM

Or datastore too slow

If you cancel check no snapshot
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