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Cannot open Outlook 2007 Signature in Window 10

AXISHK
AXISHK asked
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Last Modified: 2018-05-03
I find that Outlook 2007 Signature cannot be opened in Window 10. It doesn't appear on Window 7.

Any idea ?

Thx
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Andrew LeniartIT Professional | Freelance Journalist
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Commented:
Can you be a bit more specific? What do you mean by "Signature cannot be opened in Window 10" ? Do you get an error when you try? Have you tried opening Outlook in Safe Mode to see if you can access there?

Ie: Windows Key + R
Type Outlook /safe and hit enter

More information needed here for there to be any chance of getting some helpful answers AXIS. Outlook 2007 should work fine on Windows 10.

Author

Commented:
From Outlook 2007, select Tools -> Options. --> Mail Format tab, click "Signature" button but nothing pop up...
Andrew LeniartIT Professional | Freelance Journalist
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Commented:
Right click your Outlook icon, select "Run as Administrator" and try again.

Still the same problem?
JohnBusiness Consultant (Owner)
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Commented:
Try repairing Office. Uninstall Office, restart, Install Office and Update (there are several big updates to Office 2007 (which has been retired).

Second, if the above does not work, make a new, test, Windows 10 User Profile (Account). Log into the new Windows Account and test the signature block.

Author

Commented:
Doesn't work.

I see there is an Outlook 2016 on Window 10. However, it doesn't appear in Programs -> Uninstall a program.

Will that copy in Window 10 cause the problem ? How can I take away from it ?

Thx
Window10.png
Andrew LeniartIT Professional | Freelance Journalist
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Commented:
I see there is an Outlook 2016 on Window 10.
That will be your problem. I've had to repair such installs before.

If you have two versions of Outlook installed on the machine, all types of issues will occur. You will need to uninstall both v2007 and v2016, then re-install just one version.

If they don't appear in Uninstall a Program then you will need to use Uninstaller software to remove them. Microsoft provides a tool for this. See the following link for the uninstall tools.

https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Author

Commented:
Still can't remove Outlook 2016. Under C:\Program Files\Microsoft Office, only subfolder Office12 appears.

Thx
Andrew LeniartIT Professional | Freelance Journalist
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From the Link I provided;

Option 2 - Completely uninstall Office 2016 with the easy fix tool

Click this easy fix button to uninstall Office. [ Did you try this? ]

Option 3 - Uninstall Office 2016 manually [ Did you try this? ]

If the easy fix tool doesn't completely uninstall Office from your PC, you can manually uninstall Office. See:

Manually uninstall Office 2016 or Office 365

One of those "will" work.
Andrew LeniartIT Professional | Freelance Journalist
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Note: Don't just go deleting folders! You'll end up in a worse mess than you're in now. Ensure you follow the uninstall instructions completely, including modifying the Windows Registry where necessary. Backup before proceeding.
JohnBusiness Consultant (Owner)
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Commented:
I see there is an Outlook 2016 on Window 10

You cannot have two Outlook Installations on one machine.

Since Office 2007 is now completely out of support and will not receive security updates, consider updating to Office 2016. This is a better match for Windows 10.
Andrew LeniartIT Professional | Freelance Journalist
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Commented:
@John
You cannot have two Outlook Installations on one machine.
That's quite the statement you've made. You can have two Outlook versions installed actually, it involves some tricks, but it can be done. As I stated, I have seen this before and had to deal with it.
JohnBusiness Consultant (Owner)
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Commented:
Two Outlooks on one machine is absolutely not supported and causes problems.
Andrew LeniartIT Professional | Freelance Journalist
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Two Outlooks on one machine is absolutely not supported and causes problems
Isn't that exactly what I said here? ID: 42549147 which is the message you quoted my words from? With that being a given, we've gone the full circle. What was the point of your statement?
JohnBusiness Consultant (Owner)
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Commented:
This one is on us!
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