Excel 2016- Opening up documents that have a blank screen

I have an issue where Excel files opens to a blank screen, but can be opened w/ File>Open and select that file, the file opens up correctly.

I tried the View tab and selecting the Unhide\Hid option and that did not change anything.
Anything else?
cmdolcetAsked:
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JohnBusiness Consultant (Owner)Commented:
I don't have any other ideas at this point. You might try a full repair of Office
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Shaun VermaakTechnical Specialist/DeveloperCommented:
Network file?
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cmdolcetAuthor Commented:
No actually this file was on his desktop!

But it does happen to network files also.
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cmdolcetAuthor Commented:
I also tried the following suggestions in this link:

http://www.thewindowsclub.com/excel-opening-blank-window

Nothing has worked so far!
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JohnBusiness Consultant (Owner)Commented:
Start Excel, wait 5 seconds, File, open the document. Does it work?  

If you try to work too quickly, Excel is blank.
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cmdolcetAuthor Commented:
John,

If I do that yes it opens every time. It opens every time even if I dont wait the 5 seconds, but the process you outlined above works.

Now if I open the Excel from the link it open blank, I wait and wait and still blank. If I finally get tired and go to file open I can open the excel document and it loads correctly.
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JohnBusiness Consultant (Owner)Commented:
but the process you outlined above works.


It appears to be a bug in Excel and I have learned to work around it.

I don't think there is much else you can do.
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JohnBusiness Consultant (Owner)Commented:
You will probably find that an Update to Office 2016 in due course will fix this.
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cmdolcetAuthor Commented:
john,

What do you mean we are all running O365 with the latest updates and this does not happen on my PC, even using the same link
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JohnBusiness Consultant (Owner)Commented:
Could also be Video update requirements. I have see this effect before.
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cmdolcetAuthor Commented:
John,

However why would everything else work except for that process. What is throwing me for a loop is that it open using the File >Open method?
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