Cannot log onto laptop when off domain.

We have one laptop that does not allow the user to log on when it is OFF the domain.    Windows 10 1709.   Tried several different cached logins and only the local admin logins will work.
Made sure the wireless was off.  Removed the Lenovo fingerprint utility (which we've seen issues with). Deleted all Windows cached creds and logged back onto domain when connected via ethernet.  Take laptop off network, log off and get message below.

We cannot sign you in with this credential because your domain isn't available.

Any thoughts?

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William FulksSystems Analyst & WebmasterCommented:
Make sure when connected to the domain that it's actually creating the user profiles and not just temp profile folders. You can always try creating a local login if this PC is going to be off the domain a lot.
DBI-DTAuthor Commented:
Where is the Protected Users Group - in AD?
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It may or may not be present but double check.  Active Directory Users and Computers > expand domain tree > Users

DBI-DTAuthor Commented:
We do not have that group.  Tx.
How many DC do you have?
DBI-DTAuthor Commented:
We have 6 DCs.
"Deleted all Windows cached creds"

Did you do this via the Security Options then restart the computer?

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DBI-DTAuthor Commented:
We did check the Cache.  Thx.
Providing that you have no DC or DNS issues.  I am out of ideas.
JohnBusiness Consultant (Owner)Commented:
Aside from all the good advice here on login attempts, since it is one laptop, do a Windows 10 Repair Install and Keep Everything. This may reset the needed components.

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything
DBI-DTAuthor Commented:
We're reinstalling W10 at this point.
JohnBusiness Consultant (Owner)Commented:
That should have the same outcome as a Repair Install.
DBI-DTAuthor Commented:
Really strange.  Have never seen this before.
JohnBusiness Consultant (Owner)Commented:
I have not either which is why I suggested Repair
DBI-DTAuthor Commented:
Ok, so my tech looked at the cache creds again and it's set to Zero.  When we changed it back to 10, we were able to log in.   Wish he had done this before doing the repair!
DBI-DTAuthor Commented:
The machine has cached credentials set to zero.   By increasing it, it allowed the user to log on off the domain.  Thanks!
Glad you got it solved.  Cheers!
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