asked on

cannot reset to factory on Bluecoat S400 appliance

I am trying to set my Bluecoat S400 appliance to factory default and I got the error below. I connect to the
Bluecoat via the serial consol. Any thoughts? Thx

The SSH connection will stop working and you will not be able to reconnect
with SSH after the power cycle is finished. Please use the serial console to
reconfigure the system's network connections.
Error restoring factory defaults: 1

ITguy565

Please look at the following method to restore this applicance.

This article describes three methods of restoring default settings on the ProxySG appliance.

Method 1 - Restore Factory Defaults (CLI)
Restore defaults through the command line interface (CLI) to reset all system settings, including the setup console password. Use the following CLI command:

#restore-defaults factory-defaults

Method 2 - Restore Defaults and Keep Console Settings (Management Console)

Restore defaults, while keeping some console settings, through the Management Console. This method executes the #restore-defaults keep-console command described in Method 3.

The following settings are retained using this method:
IP interface settings, including VLAN configuration
Default gateway and static routing configuration
Virtual IP address configuration
Bridging settings
Failover group settings
Settings for all consoles (Telnet, SSH, HTTP, and HTTPS), whether they are enabled, disabled, or deleted
Note: DNS settings are not retained.

Administrative access settings retained using this option include:
Console username and password
Front panel PIN
Console enable password
SSH host keys
Keyrings used by secure console services
RIP configurations
To restore defaults, while keeping some console settings:
In the ProxySG Management Console, select Maintenance > Systems and Disks > Tasks.
Click Restore.

Method 3 - Restore Defaults and Keep Console Settings (CLI)

Note: This method restores defaults and keeps the same settings as in Method 2.

Restore defaults, while keeping some console settings, through the CLI. Use the following CLI command:

#restore-defaults keep-console

http://bluecoat.force.com/knowledgebase/articles/Solution/HowtoperformaFactoryResetontheProxySG

leblanc

ASKER

Yes I did that, #restore-defaults factory-defaults, and I got my listed error message. I did google around and could not find a fix.

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