554 5.6.1 Messages of type message/partial are not supported> #SMTP#

I have an Exchange 2010 with the message size limit of 10240. We have setup a RiCoh printer to send SMTP email message only to internal recipient with a size limit of 15MB. But when we scan to email it gets rejected with the error of "554 5.6.1 Messages of type message/partial are not supported> #SMTP#". The document scan is only 7MB in size.

Is this something with the Ricoh setting need to set or Exchange need to be change? Where in Exchange 2010 is the settings for message size limit? Can we set up exclusion IP that will allow Ricoh scan to email that size?

Please advise.
CollinMendozaAsked:
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systechadminConsultantCommented:
this happening because your message is being fragmented. Try to increase max size on connector to 20 MB and the see if that works
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CollinMendozaAuthor Commented:
Thanks for the reply. We stayed the same and figure out a solution.
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CollinMendozaAuthor Commented:
thank you
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